invalid payment method

Hi @sakina990

Thanks for reaching out!

When i go to the checkout page, it gives me an invalid payment method error. what am I missing?

Checking your site’s checkout page after adding a product to my cart, I can confirm the issue here:

The error message indicates that there are no available payment methods for the selected billing address.

For us to check this further, please provide us with a screenshot of the following settings below:

• General Settings (WooCommerce > Settings > General)
• Payments Settings (WooCommerce > Settings > Payments)

Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

WordPress Environment

WordPress address (URL): https://socialpets.telkoware.com
Site address (URL): https://socialpets.telkoware.com
WC Version: 7.8.0
REST API Version: ? 7.8.0
WC Blocks Version: ? 10.2.3
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

Server Environment

Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 1 GB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.87.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 10.3.39-MariaDB-log-cll-lve
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.8.0
WC Database Prefix: wpld_
Total Database Size: 94.66MB
Database Data Size: 67.48MB
Database Index Size: 27.18MB
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Post Type Counts

attachment: 1035
avia_framework_post: 4
br_product_filter: 2
custom_css: 1
customize_changeset: 3
elementor_library: 4
elementor-hf: 1
nav_menu_item: 67
page: 14
post: 2
product: 436
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revision: 620
wcapf-filter: 1
wp_easy_pay: 1
wpforms: 1
yith_wcan_preset: 2

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (9)

Classic Editor: by WordPress Contributors – 1.6.3
Classic Widgets: by WordPress Contributors – 0.3
Elementor: by Elementor.com – 3.13.4
Essential Addons for Elementor: by WPDeveloper – 5.8.0
Perfect Brands WooCommerce: by QuadLayers – 3.1.1
Themify - WooCommerce Product Filter: by Themify – 1.3.9
WooCommerce Square: by WooCommerce – 3.9.0
WooCommerce: by Automattic – 7.8.0
WPForms Lite: by WPForms – 1.8.2.1

Inactive Plugins (4)

Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.14

HUSKY - Products Filter Professional for WooCommerce: by realmag777 – 1.3.3
LiteSpeed Cache: by LiteSpeed Technologies – 5.4
WP Easy Pay (Free): by WP Easy Pay – 4.1

Settings

API Enabled: –
Force SSL: –
Currency: CAD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop base: #843 - /shop/
Cart: #844 - /cart/
Checkout: #845 - /checkout/
My account: #846 - /my-account/
Terms and conditions: ? Page not set

Theme

Name: Astra
Version: 4.1.3 (update to version 4.1.5 is available)
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

Templates

Overrides: –

Square

Environment: Production
Tokenization Enabled:
Debug Mode: Off

Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: core-profiler
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-06-24 17:26:29 +00:00
Options: ?
Notes: 82
Onboarding: completed

Action Scheduler

Complete: 1,174
Oldest: 2023-05-24 05:26:47 +0000
Newest: 2023-06-24 04:54:14 +0000

Failed: 35
Oldest: 2023-04-15 05:58:04 +0000
Newest: 2023-06-19 04:39:59 +0000

Pending: 7
Oldest: 2023-06-24 05:54:14 +0000
Newest: 2023-06-27 15:30:57 +0000

Status report information

Generated at: 2023-06-24 04:56:33 +00:00
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https://snipboard.io/taVEw2.jpg

https://snipboard.io/JLdfzS.jpg

Please check and solve urgently. I have activated my payment method as SQUARE but in the checkout, the credit card option doesnt exist.

Hi @sakina990

Thanks for sharing the requested information above.

I am not seeing anything suspicious on your site’s SSR, hence, it looks like a third-party plugin or your theme might be causing the conflict here.

For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Let us know how it goes!

Hi, I have done some changes, please check now. The checkout is working fine?

Please test at your end and confirm?

Hi,

I was checking into the checkout page but could not see the initial issue.

You can create a test order to make sure it is working according to your needs.

More information: https://woocommerce.com/document/woocommerce-square/payment-settings/#section-1

Let us know if there are any questions.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.