Invalid Paramater Values
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I’m receiving Invalid Parameter Values in my Facebook Events Manager so I contacted Facebook support who responded with the following:
“From our investigation of this issue we came to know that Your server is sending an invalid ct, email, external_id, fbc, fn, ln, phone, st, zip parameters value for your View Content event. This may be because there was an error in the parameter value. To fix this issue, you would need to contact your website developer who can make the significant change into the website backend code and Pixel plugin code. He has to check that the parameter code you have included in the website code is sending valid and unique values for the ct, email, external_id, fbc, fn, ln, phone, st, zip parameters for your View Content event and that the data is normalized correctly. Once he fix this issue on from the back end from the website, you can mark as resolved in the Events Manager. So if system finds that there is still anything you need to fix, it will show you in the diagnostic tab after 3 days of fixing this primary issue.”
I only use the Facebook for Woocommerce plugin and implemented my Facebook API code so I’m assuming it’s an issue occurring within the plugin.
Any help with resolving this would be greatly appreciated.
The page I need help with: [log in to see the link]
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Hi there!
I wasn’t able to find specifically what could be happening in this case. Are you able to provide more details and the specific error message that is showing for you?
I believe that it’s a new error message, right? If so, please do let us know in case it was after adding a specific plugin, theme, or even after specific updates.
Also, could you share your current System Status Report? You can get it by navigating to WP Admin > WooCommerce > Status. Once there, click on the “Get system report” button and then copy it by clicking on the “Copy for support” button.
The exact error messages I am getting in FB are as follows:
1) Make sure identical events share a matching deduplication key (ViewCategory)
2) Make sure identical events share a matching deduplication key (ViewContent)
3) Purchase Events May Be Dropped Due to Missing Event Source URL ParameterHere is the system status report from the woocommerce settings:
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Hi there @nilewm
Thanks for the details.
There are a couple things that might have caused this:
1. If you have any cache related plugins, you might want to disable those and retry to see if the problem persists.
2. This could also be related to a conflict with another plugin in your site.To resolve the problem, please try the following:
1. Click ignore on the Facebook side temporarily, to stop getting this warning.
2. Clear Caching and Transient data by going to WP Admin > WooCommerce > Status > Tools > WooCommerce transients > Click – Clear Transients (Button on the right)If this does not work, a full conflict test will be required.
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