• Resolved nilewm

    (@nilewm)


    I’m receiving Invalid Parameter Values in my Facebook Events Manager so I contacted Facebook support who responded with the following:

    “From our investigation of this issue we came to know that Your server is sending an invalid ct, email, external_id, fbc, fn, ln, phone, st, zip parameters value for your View Content event. This may be because there was an error in the parameter value. To fix this issue, you would need to contact your website developer who can make the significant change into the website backend code and Pixel plugin code. He has to check that the parameter code you have included in the website code is sending valid and unique values for the ct, email, external_id, fbc, fn, ln, phone, st, zip parameters for your View Content event and that the data is normalized correctly. Once he fix this issue on from the back end from the website, you can mark as resolved in the Events Manager. So if system finds that there is still anything you need to fix, it will show you in the diagnostic tab after 3 days of fixing this primary issue.”

    I only use the Facebook for Woocommerce plugin and implemented my Facebook API code so I’m assuming it’s an issue occurring within the plugin.

    Any help with resolving this would be greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi there!

    I wasn’t able to find specifically what could be happening in this case. Are you able to provide more details and the specific error message that is showing for you?

    I believe that it’s a new error message, right? If so, please do let us know in case it was after adding a specific plugin, theme, or even after specific updates.

    Also, could you share your current System Status Report? You can get it by navigating to WP Admin > WooCommerce > Status. Once there, click on the “Get system report” button and then copy it by clicking on the “Copy for support” button.

    Thread Starter nilewm

    (@nilewm)

    The exact error messages I am getting in FB are as follows:
    1) Make sure identical events share a matching deduplication key (ViewCategory)
    2) Make sure identical events share a matching deduplication key (ViewContent)
    3) Purchase Events May Be Dropped Due to Missing Event Source URL Parameter

    Here is the system status report from the woocommerce settings:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.nilotoys.com
    Site address (URL): https://www.nilotoys.com
    WC Version: 5.6.0
    REST API Version: ? 5.6.0
    WC Blocks Version: ? 5.5.1
    Action Scheduler Version: ? 3.2.1
    WC Admin Version: ? 2.5.1
    Log Directory Writable: ?
    WP Version: 5.8
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.29
    PHP Post Max Size: 256 MB
    PHP Time Limit: 0
    PHP Max Input Vars: 1000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.2.40-MariaDB-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.6.0
    WC Database Prefix: NIl0_
    Total Database Size: 113.51MB
    Database Data Size: 80.43MB
    Database Index Size: 33.08MB
    NIl0_woocommerce_sessions: Data: 1.63MB + Index: 0.04MB + Engine MyISAM
    NIl0_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    NIl0_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_woocommerce_order_items: Data: 1.20MB + Index: 0.54MB + Engine MyISAM
    NIl0_woocommerce_order_itemmeta: Data: 7.23MB + Index: 4.59MB + Engine MyISAM
    NIl0_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    NIl0_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    NIl0_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    NIl0_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_actionscheduler_actions: Data: 0.55MB + Index: 0.26MB + Engine MyISAM
    NIl0_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    NIl0_actionscheduler_logs: Data: 1.15MB + Index: 0.79MB + Engine MyISAM
    NIl0_adtribes_my_conversions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_aiowps_events: Data: 0.33MB + Index: 0.07MB + Engine MyISAM
    NIl0_aiowps_failed_logins: Data: 0.23MB + Index: 0.07MB + Engine MyISAM
    NIl0_aiowps_global_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_aiowps_login_activity: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
    NIl0_aiowps_login_lockdown: Data: 0.55MB + Index: 0.13MB + Engine MyISAM
    NIl0_aiowps_permanent_block: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_blc_filters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_blc_instances: Data: 0.07MB + Index: 0.01MB + Engine MyISAM
    NIl0_blc_links: Data: 0.21MB + Index: 0.05MB + Engine MyISAM
    NIl0_blc_synch: Data: 0.96MB + Index: 0.62MB + Engine MyISAM
    NIl0_commentmeta: Data: 0.75MB + Index: 0.25MB + Engine MyISAM
    NIl0_comments: Data: 8.10MB + Index: 2.98MB + Engine MyISAM
    NIl0_cpf_customfeeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    NIl0_cpf_custom_products: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_cpf_feedproducts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    NIl0_cpf_resolved_product_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    NIl0_cp_feeds: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_et_social_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_gdrts_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_gdrts_itemmeta: Data: 0.06MB + Index: 0.04MB + Engine MyISAM
    NIl0_gdrts_items: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
    NIl0_gdrts_items_basic: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    NIl0_gdrts_logmeta: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    NIl0_gdrts_logs: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
    NIl0_gf_draft_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_gf_entry: Data: 1.15MB + Index: 0.13MB + Engine MyISAM
    NIl0_gf_entry_meta: Data: 2.58MB + Index: 2.43MB + Engine MyISAM
    NIl0_gf_entry_notes: Data: 0.08MB + Index: 0.03MB + Engine MyISAM
    NIl0_gf_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    NIl0_gf_form_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_gf_form_view: Data: 0.48MB + Index: 0.26MB + Engine MyISAM
    NIl0_gf_rest_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_huge_it_share_params: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_huge_it_share_params_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_imagify_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_imagify_folders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_mailchimp_carts: Data: 0.08MB + Index: 0.01MB + Engine MyISAM
    NIl0_mailchimp_jobs: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    NIl0_options: Data: 5.58MB + Index: 0.18MB + Engine MyISAM
    NIl0_pmr_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_postmeta: Data: 23.69MB + Index: 10.98MB + Engine MyISAM
    NIl0_posts: Data: 9.85MB + Index: 3.81MB + Engine MyISAM
    NIl0_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
    NIl0_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_revslider_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    NIl0_revslider_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_rg_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_rg_form_meta: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    NIl0_rg_form_view: Data: 0.35MB + Index: 0.19MB + Engine MyISAM
    NIl0_rg_incomplete_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_rg_lead: Data: 0.19MB + Index: 0.03MB + Engine MyISAM
    NIl0_rg_lead_detail: Data: 0.43MB + Index: 0.39MB + Engine MyISAM
    NIl0_rg_lead_detail_long: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
    NIl0_rg_lead_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_rg_lead_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_termmeta: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    NIl0_terms: Data: 0.03MB + Index: 0.07MB + Engine MyISAM
    NIl0_term_relationships: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    NIl0_term_taxonomy: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
    NIl0_usermeta: Data: 2.39MB + Index: 1.37MB + Engine MyISAM
    NIl0_users: Data: 0.11MB + Index: 0.11MB + Engine MyISAM
    NIl0_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    NIl0_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    NIl0_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_wc_customer_lookup: Data: 0.15MB + Index: 0.14MB + Engine MyISAM
    NIl0_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    NIl0_wc_order_coupon_lookup: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
    NIl0_wc_order_product_lookup: Data: 0.33MB + Index: 0.26MB + Engine MyISAM
    NIl0_wc_order_stats: Data: 0.15MB + Index: 0.10MB + Engine MyISAM
    NIl0_wc_order_tax_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    NIl0_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    NIl0_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    NIl0_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    NIl0_wfblockediplog: Data: 0.08MB + Index: 0.06MB + Engine MyISAM
    NIl0_wfblocks7: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
    NIl0_wfconfig: Data: 1.78MB + Index: 0.01MB + Engine MyISAM
    NIl0_wfcrawlers: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    NIl0_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_wffilemods: Data: 2.26MB + Index: 0.45MB + Engine MyISAM
    NIl0_wfhits: Data: 0.75MB + Index: 0.16MB + Engine MyISAM
    NIl0_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_wfissues: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    NIl0_wfknownfilelist: Data: 1.19MB + Index: 0.14MB + Engine MyISAM
    NIl0_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_wflogins: Data: 0.41MB + Index: 0.09MB + Engine MyISAM
    NIl0_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    NIl0_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    NIl0_wfnotifications: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    NIl0_wfpendingissues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    NIl0_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_wfstatus: Data: 0.14MB + Index: 0.06MB + Engine MyISAM
    NIl0_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_woocommerce_shipping_table_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_woocommerce_shipping_zone_shipping_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_wpr_rucss_resources: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_wpr_rucss_used_css: Data: 0.93MB + Index: 0.02MB + Engine MyISAM
    NIl0_yarpp_related_cache: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    NIl0_yoast_indexable: Data: 1.39MB + Index: 0.43MB + Engine MyISAM
    NIl0_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    NIl0_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    NIl0_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    NIl0_yoast_prominent_words: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
    NIl0_yoast_seo_links: Data: 0.10MB + Index: 0.03MB + Engine MyISAM
    NIl0_yoast_seo_meta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    aiosrs-schema: 2
    attachment: 746
    bne_slider: 1
    bne_testimonials: 16
    bne_testimonials_sg: 2
    customize_changeset: 8
    custom_css: 1
    imgt_log: 500
    nav_menu_item: 33
    oembed_cache: 13
    page: 24
    post: 22
    product: 33
    product_variation: 44
    revision: 746
    shop_coupon: 19
    shop_order: 6041
    shop_order_refund: 3
    wc_product_tab: 11
    wp_block: 14
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (39) ###
    
    Gravity Forms: by Gravity Forms – 2.5.9
    Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 6.1.5
    Advanced Rich Text Tools for Gutenberg: by Ella Van Durpe – 1.2.0
    Akismet Anti-Spam: by Automattic – 4.1.10
    Angell EYE Updater: by Angell EYE – 2.0.16
    BNE Scripts: by Kerry Kline – 1.0
    BNE Slider: by Kerry Kline – 2.1.5
    BNE Testimonials Pro: by Kerry Kline – 2.9.12
    BNE Widgets: by Kerry Kline – 1.1
    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2
    EmbedPress: by WPDeveloper – 3.1.1
    Facebook for WooCommerce: by Facebook – 2.6.1
    Force SSL: by Trevor Turk
    BestWebLayout – 1.3
    
    GD Rating System: by Milan Petrovic – 3.4
    Ghost Kit: by nK – 2.19.2
    Hide Featured Image: by shahpranaf – 1.3.1
    Imagify bulk optimization buffer size: by WP Media – 1.0
    Imagify: by WP Media – 1.10
    Mailchimp for WooCommerce: by Mailchimp – 2.5.2
    PayPal for WooCommerce: by Angell EYE – 2.5.12
    Phoenix Media Rename: by crossi72 – 3.3.1
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
    Simple 301 Redirects: by WPDeveloper – 2.0.5
    Where Did You Hear About Us Checkout Field for WooCommerce: by Wooassist – 1.2.0
    Woo Custom Related Products: by WPCodelibrary – 1.3.2
    Product Feed PRO for WooCommerce: by AdTribes.io – 10.5.1
    WooCommerce Customer/Order CSV Export: by SkyVerge – 4.4.6
    WooCommerce Dynamic Pricing: by Lucas Stark – 3.1.15
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.2
    WooCommerce Product Add-ons: by WooCommerce – 3.0.13
    WooCommerce Product CSV Import Suite: by WooCommerce – 1.10.23
    WooCommerce Tab Manager: by SkyVerge – 1.10.1
    WooCommerce Table Rate Shipping: by WooCommerce – 3.0.14
    WooCommerce Variation Swatches and Photos: by Lucas Stark – 2.1.4
    WooCommerce: by Automattic – 5.6.0
    Wordfence Security: by Wordfence – 7.5.5
    Yoast SEO Premium: by Team Yoast – 15.1.2
    WP Rocket: by WP Media – 3.9.1.1
    Yet Another Related Posts Plugin (YARPP): by YARPP – 5.27.3
    
    ### Inactive Plugins (7) ###
    
    Broken Link Checker: by WPMU DEV – 1.11.15
    Export Media Library: by Mass Edge Inc. – 3.0.1
    GA Google Analytics: by Jeff Starr – 20210719
    Imagify Tools: by WP Media – 1.1.2
    OptinMonster: by OptinMonster Team – 2.6.0
    Pure Chat: by Pure Chat by Ruby – 2.22
    WooCommerce - ShipStation Integration: by WooThemes – 4.1.2
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    maintenance.php: maintenance.php
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #7 - /shop/
    Cart: #8 - /cart/
    Checkout: #9 - /checkout/
    My account: #10 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Sweetness Child Theme
    Version: 1.0
    Author URL: https://www.bnecreative.com
    Child Theme: ?
    Parent Theme Name: Sweetness
    Parent Theme Version: 2.2.11
    Parent Theme Author URL: https://www.bnecreative.com
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: sweetness/woocommerce/checkout/form-checkout.php
    sweetness/woocommerce/checkout/form-shipping.php
    sweetness/woocommerce/product-searchform.php
    sweetness/woocommerce/single-product-reviews.php
    
    ### Customer/Order CSV Export ###
    
    Order Export Format: default
    Customer Export Format: default
    Automatically Export Orders: disabled
    Automatically Export Customers: disabled
    
    ### Action Scheduler ###
    
    Canceled: 1
    Oldest: 2021-07-28 14:01:19 -0700
    Newest: 2021-07-28 14:01:19 -0700
    
    Complete: 2,173
    Oldest: 2021-07-30 11:59:24 -0700
    Newest: 2021-08-19 10:36:15 -0700
    
    Pending: 1
    Oldest: 2021-08-19 13:57:44 -0700
    Newest: 2021-08-19 13:57:44 -0700
    
    ### Status report information ###
    
    Generated at: 2021-08-19 10:43:21 -07:00
    

    Hi there @nilewm

    Thanks for the details.

    There are a couple things that might have caused this:

    1. If you have any cache related plugins, you might want to disable those and retry to see if the problem persists.
    2. This could also be related to a conflict with another plugin in your site.

    To resolve the problem, please try the following:

    1. Click ignore on the Facebook side temporarily, to stop getting this warning.
    2. Clear Caching and Transient data by going to WP Admin > WooCommerce > Status > Tools > WooCommerce transients > Click – Clear Transients (Button on the right)

    If this does not work, a full conflict test will be required.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Invalid Paramater Values’ is closed to new replies.