Invalid or missing payment details. Make sure that the payment method provided

  • Resolved Simone Longato

    (@simonelongato)


    1 month ago

    Good evening and thanks for the support. Basically in the checkout there is a field that says Company Private If you make the payment as a private individual everything works. If you make the payment as a COMPANY, and using woopayments instead it does not work and there is the message that I attach, which translated is about “Invalid or missing payment details. Make sure that the payment method provided is entered correctly.” Instead the payment details are correct. Where is the problem?
    https://snipboard.io/G2H1u7.jpg

    I’ll start by saying that I’ve already tried to contact woocommerce/woopayments support but it tells me to change plugins. I’d like to keep yours, but how can I solve this problem?

    It’s a problem we’ve had for months, I tried to update wordpress+plugin+theme at the time, but it kept giving an error, like now.

    Do I have to do the update again and then can I ask you? (I’m practically certain that it won’t work)

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @simonelongato Hi mate,

    I want to clarify that our plugin Checkout Manager does not have a direct influence on payment methods in WooCommerce, including payments through WooPayments. If the error message states “Invalid or missing payment details,” it may indicate a problem related to WooPayments configuration or how payment data is being submitted from the checkout page.

    Best regards, Quadlayers Support Team.

    Thread Starter Simone Longato

    (@simonelongato)

    @jmatiasmastro thanks for your reply

    the woopayments team says it is a problem with this plugin. As it only happens if there is a variable (COMPANY) set by the Checkout Manager plugin.
    They recommend changing plugins, but I would like to keep yours. But I can’t figure out where the problem is.

    have a nice day

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @simonelongato Hi mate, in order to provide you with personalized support, could you please write to us on our Facebook page via direct message? We provide the link below: https://www.facebook.com/quadlayers

    Best regards, Quadlayers Support Team.

    Thread Starter Simone Longato

    (@simonelongato)

    @jmatiasmastro OK Thanks a lot! have a nice day

    Thread Starter Simone Longato

    (@simonelongato)

    @jmatiasmastro please this ticket is not solved! No one has answered me yet!

    Thread Starter Simone Longato

    (@simonelongato)

    in the end I changed plugins.
    Thanks a lot and have a nice day

Viewing 6 replies - 1 through 6 (of 6 total)
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