Invalid MALWARE fails

Hello.

Thanks for reaching us.

They are fine and there doesn’t appear to be anywhere to whitelist the files.

Do you see these files in the Malware scanner interface? Please, use this guide to make them approved: https://cleantalk.org/help/files-analysis

2019-09-03 18:27:33: Updating firewall: ERROR_OPEN_GZ_FILE
2019-09-03 18:27:34: scanner_update_signatures: WRONG_VERSION_FILE

I transfer these errors to the development group for investigation. We will contact you with any result.

2019-09-03 18:27:35: PHP setting “allow_url_fopen” is disabled. This could effect malware scan quality.

Please, check that PHP options (CURL support and allow_url_fopen) enabled in your website PHP settings (php.ini file). You could ask your provider to enable it (you can transfer this message to your provider support) or do it yourself if you use your own web server.

Write back to us anytime.

Your suggestion
“Do you see these files in the Malware scanner interface? Please, use this guide to make them approved: https://cleantalk.org/help/files-analysis”
is ridiculous. The link you give seems to show a completley different Scanner interface from the current plug-in.

Do you see the “approve” link as shown in this photo: ?

If you don’t please, send me a screenshot of your interface to [email protected]

Also, to fix errors we need access to your site to see the situation from your side.

2019-09-03 18:27:33: Updating firewall: ERROR_OPEN_GZ_FILE
2019-09-03 18:27:34: scanner_update_signatures: WRONG_VERSION_FILE

It would be better if you could create for us a temporary admin user and provide us with FTP access. You can also send credentials to [email protected] or open new ticket via our private Ticket system.

Best regards,

I do see the approve link when the files show up in the panel as shown. The problem appears to be when I perform scan, it emails that 3 files “failed” and nothing shows up in the interface. When I started on working on this, it showed 1141 unknown files. But after I performed the scan, none were listed.

@twoartists,

it emails that 3 files “failed”

Please, send last scan results you received via email to [email protected]
We will check what is wrong.

Also, we have received new credentials and already working with these errors.

2019-09-03 18:27:33: Updating firewall: ERROR_OPEN_GZ_FILE
2019-09-03 18:27:34: scanner_update_signatures: WRONG_VERSION_FILE

Be well,

Hello.

Unfortunately, our specialists can’t fix the issue without the access to your FTP server. Could you create a temporary administrator user for us and give us access to your FTP server?

We guarantee the integrity of your website and your personal data safety.

You can send credentials to [email protected] or open new ticket via our private Ticket system.

Thank you.

Please see my email message to Artem Davydov.

Ok, thank you.

We will contact you.

Regards.

Hello,

We’ve checked your website and everything was fine. These error was from 03 September, and we don’t see any issues with plugin right now.

Best regards.