Invalid Listing Image

  • Resolved xtensions

    (@williamews)


    4 years, 11 months ago

    Thanks for the support.

    Each time a product is published to eBay, the product is listed, but eBay gives a notification that the image is invalid, so the image has to be replaced or changed before the item will show on eBay. Any suggestions?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support msantamaria

    (@msantamaria)

    Hi @williamews,

    Could you please provide us the exact error message you’re receiving?

    Kind regards,

    Menchie
    WP Lab Support

    Thread Starter xtensions

    (@williamews)

    Hi. Thanks for the support. Below are the error details screenshot

    1. Screenshot: https://prntscr.com/qt6b8y

    2. Screenshot: https://prntscr.com/qt6c9t

    3. Screenshot: https://prntscr.com/qt6d09

    Thanks!

    Plugin Support WP Lab Support

    (@wp-lab-support)

    Hey @williamews

    Thanks for the screenshots.

    In a case like this, usually clearing the EPS cache then revising the listing again fixes the problem.

    What you should do is select the listing(s) on WP-Lister’s listings page, then select the “Clear EPS Cache” option in the bulk action drop down menu and click “Apply”. Then select “Re-apply profile” and click “Apply” which forces the listing to be marked as “Changed” in WP-Lister. Finally revise the listing and then the images should appear again.

    That eBay gallery image error may still show in WP-Lister but it will clear after some time.

    But if you are using Lite and not Pro, lite cannot send additional WC images to the gallery on eBay, only pro can do that: Uploading product images to EPS

    Kind regards,
    John

Viewing 3 replies - 1 through 3 (of 3 total)
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