Invalid Jetpack connection tokens.

  • Hi, I keep getting this message “Invalid Jetpack connection tokens.” on both the Site Health and the Jetpack Debug pages. Reconnecting Jetpack did not help. Nor completely uninstalling and reinstalling the plugin.

    I tried disabling firewall and caching plugins (WPMU Defender and Hummingbird) and reconnecting but no still no luck.

    There is another critical issue reported on Site Health which might be related:

    Your site could not complete a loopback request.
    Error: cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received (http_request_failed)

    Site health info (I hesitate inckuding this publicly but since Jetpack Debug recommends doing this under “Still having trouble?”):

    
### wp-core ###

version: 5.6.1
site_language: en_US
user_language: en_US
timezone: UTC
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: closed
environment_type: production
user_count: 1667
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/xxx/status301.com
wordpress_size: 154.56 MB (162070767 bytes)
uploads_path: /home/xxx/status301.com/wp-content/uploads
uploads_size: 40.02 MB (41962237 bytes)
themes_path: /home/xxx/status301.com/wp-content/themes
themes_size: 5.60 MB (5869424 bytes)
plugins_path: /home/xxx/status301.com/wp-content/plugins
plugins_size: 131.76 MB (138156553 bytes)
database_size: 59.80 MB (62701568 bytes)
total_size: 391.73 MB (410760549 bytes)

### wp-active-theme ###

name: Premium (premium)
version: 1.0
author: RavanH
author_website: https://status301.net
parent_theme: Vendd (vendd)
theme_features: core-block-patterns, automatic-feed-links, post-thumbnails, menus, html5, custom-background, title-tag, widgets
theme_path: /home/xxx/status301.com/wp-content/themes/premium
auto_update: Disabled

### wp-parent-theme ###

name: Vendd (vendd)
version: 1.2.4
author: EDD Team
author_website: https://easydigitaldownloads.com
theme_path: /home/xxx/status301.com/wp-content/themes/vendd
auto_update: Disabled

### wp-themes-inactive (1) ###

Twenty Twenty-One: version: 1.1, author: the WordPress team, Auto-updates enabled

### wp-plugins-active (32) ###

Akismet Anti-Spam: version: 4.1.8, author: Automattic, Auto-updates disabled
bbPress: version: 2.6.6, author: The bbPress Contributors, Auto-updates disabled
bbPress Messages: version: 2.0.9.1, author: Samuel Elh, Auto-updates disabled
CoolClock: version: 4.3.3, author: RavanH, Auto-updates disabled
CoolClock - Advanced: version: 7.2, author: RavanH, Auto-updates disabled
Easy Digital Downloads: version: 2.9.26, author: Sandhills Development, LLC, Auto-updates disabled
Easy Digital Downloads - Block Editor: version: 1.0, author: RavanH, Auto-updates disabled
Easy Digital Downloads - Disable PayPal for Multi-Item Checkout: version: 1.0, author: Sandhills Development, Auto-updates disabled
Easy Digital Downloads - External Products: version: 1.1.0, author: Daniel J Griffiths, Auto-updates disabled
Easy Digital Downloads - Manual Purchases: version: 2.0.4, author: Easy Digital Downloads (latest version: 2.0.5), Auto-updates disabled
Easy Digital Downloads - PDF Invoices: version: 2.2.26, author: Easy Digital Downloads (latest version: 2.2.28), Auto-updates disabled
Easy Digital Downloads - Recurring Payments: version: 2.10, author: Sandhills Development, LLC (latest version: 2.10.1), Auto-updates disabled
Easy Digital Downloads - Sales Recovery: version: 1.4.1, author: Axelerant, Auto-updates disabled
Easy Digital Downloads - Software Licensing: version: 3.7, author: Sandhills Development, LLC, Auto-updates disabled
Easy Digital Downloads - Stripe Payment Gateway: version: 2.7.7, author: Easy Digital Downloads (latest version: 2.8.0), Auto-updates disabled
Easy FancyBox: version: 1.8.18, author: RavanH, Auto-updates disabled
Easy FancyBox - Pro extension: version: 1.8.1, author: RavanH, Auto-updates disabled
Easy FancyBox Custom Icons: version: 1.2, author: RavanH, Auto-updates disabled
GD bbPress Attachments: version: 4.2, author: Milan Petrovic, Auto-updates disabled
GD bbPress Tools: version: 3.1, author: Milan Petrovic, Auto-updates disabled
Highlight Search Terms: version: 1.5.6, author: RavanH, Auto-updates disabled
Jetpack by WordPress.com: version: 9.4, author: Automattic, Auto-updates disabled
Kadence Blocks – Gutenberg Blocks for Page Builder Features: version: 1.9.15, author: Kadence WP, Auto-updates disabled
Really Simple SSL: version: 4.0.7, author: Really Simple Plugins, Auto-updates disabled
Site Kit by Google: version: 1.25.0, author: Google, Auto-updates disabled
SyntaxHighlighter Evolved: version: 3.5.5, author: Alex Mills (Viper007Bond), Auto-updates disabled
Transients Manager: version: 1.8.1, author: Pippin Williamson, Auto-updates disabled
Validator.pizza: version: 1.1.1, author: Validator.pizza, Auto-updates disabled
WPHelpful: version: 1.2.4, author: Zack Gilbert and Paul Jarvis, Auto-updates disabled
WP Mail SMTP: version: 2.6.0, author: WPForms, Auto-updates disabled
WPMU DEV Dashboard: version: 4.10.6, author: WPMU DEV, Auto-updates disabled
XML Sitemap & Google News: version: 5.2.7, author: RavanH, Auto-updates disabled

### wp-plugins-inactive (6) ###

Branda Pro: version: 3.4.3, author: WPMU DEV, Auto-updates disabled
Defender Pro: version: 2.4.6, author: WPMU DEV, Auto-updates disabled
Easy Digital Downloads - Downloads As Services: version: 1.0.7, author: Sandhills Development, LLC, Auto-updates disabled
EDD Sale Price: version: 1.0.4, author: Jeroen Sormani, Auto-updates disabled
Hummingbird Pro: version: 2.7.1, author: WPMU DEV, Auto-updates disabled
Maintenance: version: 4.0, author: WebFactory Ltd, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1802
imagemagick_version: ImageMagick 7.0.10-10 Q16 x86_64 2020-07-09 https://imagemagick.org
file_uploads: File uploads is turned off
post_max_size: 512M
upload_max_filesize: 512M
max_effective_size: 512 MB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 251 GB
	imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
	imagick::RESOURCETYPE_FILE: 12288
	imagick::RESOURCETYPE_MAP: 251 GB
	imagick::RESOURCETYPE_MEMORY: 126 GB
	imagick::RESOURCETYPE_THREAD: 1
gd_version: 2.2.5
ghostscript_version: 9.25

### wp-server ###

server_architecture: Linux 3.10.0-962.3.2.lve1.5.36.el7.x86_64 x86_64
httpd_software: Apache
php_version: 7.4.14 64bit
php_sapi: litespeed
max_input_variables: 250000
time_limit: 360
memory_limit: 512M
max_input_time: 360
upload_max_filesize: 512M
php_post_max_size: 512M
curl_version: 7.71.0 OpenSSL/1.1.1d
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.3.27-MariaDB
client_version: 10.3.27-MariaDB

### wp-constants ###

WP_HOME: https://premium.status301.com
WP_SITEURL: https://premium.status301.com
WP_CONTENT_DIR: /home/xxx/status301.com/wp-content
WP_PLUGIN_DIR: /home/xxx/status301.com/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: false
WP_DEBUG_LOG: true
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

### jetpack ###

site_id: 81426866
ssl_cert: No
time_diff: -537
version_option: 9.4:1612716842
old_version: 9.4:1612716842
public: Public
master_user: #1 RavanH
current_user: #1 RavanH
tokens_set: Blog User
blog_token: ecDhdrjz(yEV73hJySuI3gvn#wDRWb&K
user_token: %AoVutY1jKF7TRjbTS7d4a&#Ur*RGMvh
version: 9.4
jp_plugin_dir: /home/xxx/status301.com/wp-content/plugins/jetpack/
plan: free
protect_header: ""
full_sync: {"started":"Sun, 07 Feb 2021 17:05:40 +0000","finished":"Sun, 07 Feb 2021 17:05:49 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"2","sent":2,"finished":true,"last_sent":"1"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[1],"network_options":true}}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/premium.status301.com","siteurl":"https:\/\/premium.status301.com","WP_HOME":"https:\/\/premium.status301.com","WP_SITEURL":"https:\/\/premium.status301.com"}
idc_error_option: false
idc_optin: true
cxn_tests: {"8":{"name":"test__connection_token_health","label":false,"short_description":"Invalid Jetpack connection tokens.","long_description":"<p>A healthy connection ensures Jetpack essential services are provided to your WordPress site, such as Stats and Site Security.<\/p><p><span class=\"dashicons fail\"><span class=\"screen-reader-text\">Error<\/span><\/span> Invalid Jetpack connection tokens.<\/p><p><strong>We recommend reconnecting Jetpack.<\/strong><\/p>","severity":"critical","action":"https:\/\/premium.status301.com\/wp-admin\/admin.php?page=jetpack#\/reconnect","action_label":"Reconnect Jetpack now","show_in_site_health":true,"pass":false,"group":["default"],"type":"direct"}}

### google-site-kit ###

version: 1.25.0
php_version: 7.4.14
wp_version: 5.6.1
reference_url: https://premium.status301.com
amp_mode: no
site_status: connected-site
user_status: authenticated
connected_user_count: 2
active_modules: site-verification, search-console, analytics, pagespeed-insights
required_scopes: 
	openid: ?
	https://www.googleapis.com/auth/userinfo.profile: ?
	https://www.googleapis.com/auth/userinfo.email: ?
	https://www.googleapis.com/auth/siteverification: ?
	https://www.googleapis.com/auth/webmasters: ?
	https://www.googleapis.com/auth/analytics.readonly: ?
capabilities: 
	googlesitekit_authenticate: ?
	googlesitekit_setup: ?
	googlesitekit_view_posts_insights: ?
	googlesitekit_view_dashboard: ?
	googlesitekit_view_module_details: ?
	googlesitekit_manage_options: ?
	googlesitekit_publish_posts: ?
search_console_property: https://premium.status301.com/
analytics_account_id: 2226????
analytics_property_id: UA-2226??????
analytics_profile_id: 9203????
analytics_use_snippet: yes

### wp_mail_smtp ###

version: 2.6.0
license_key_type: lite
debug: No debug notices found.
db_tables: 301_29_wpmailsmtp_tasks_meta

    What can I do?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @ravanh. Are you still seeing those invalid token errors? When I run the debugger from here, it indicates that the site is successfully connected with no token errors.

    If you’re still seeing those in Site Health, could you please disable all of your plugins except Jetpack. Then try testing again to see if that error persists. If it goes away, we’ll know that another plugin is interfering here. You can then find out which plugin is the culprit by enabling each plugin one by one and repeating the test after each one.

    Let us know what you find ??

    Thread Starter Rolf Allard van Hagen

    (@ravanh)

    Hi Tracy, yes the error is still there. It’s a live site so I’ll have to wait for an “off hour” for further testing. Will come back here when done ??

    Plugin Support MadHatter (a11n)

    (@madhattersez)

    That sounds like a plan.

    No need to reply until you’ve given a chance to troubleshoot with those plugins off, but once you do, please let us know the results and we can help from there. Thanks!

    Thread Starter Rolf Allard van Hagen

    (@ravanh)

    O wow, it turned out to be the web server’s time being off for several minutes.

    After the hosting provider updating server time, both the errors “Invalid Jetpack connection tokens” and “Your site could not complete a loopback request” have gone!

Viewing 4 replies - 1 through 4 (of 4 total)
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