Invalid image [image link] in Merchant center

Hello lotusfeetshoes

Thank you for contacting Google Listings & Ads support.

To assist you in a better way I will need to review affected products on your site. Could you please share the URLs of the products that are having this issue?

Could you also send me a copy of your site’s System Status Report?
You can find it via WooCommerce > Status.
Select Get system report and then Copy for support.

Once you’ve done that, you can paste the text in https://gist.github.com
After that, you can paste the Gist link here in your reply.

Looking forward to your response. ??

Best regards,
Z.Z

Hi Zubair,

Please Find a product Link you need, but error is with all the product in my shop.

https://www.lotusfeet.store/shop/lotusfeet-serenity-walk-women-chappal-long-lasting-brown-footwear-0806/

And below is the System Status Report for your Ref. https://gist.github.com/lotusfeetshoes/45d5bb8be688f905455f16ef34b8599c

?? hey @lotusfeetshoes

Thank you for reaching back, with further details on this.

Invalid image [image link] in Merchant center

With a web search, I was able to find the following two resources on the subject, from Google:

• https://support.google.com/merchants/answer/6098289?hl=en
• https://support.google.com/merchants/answer/6183365?hl=en

I hope this is helpful! Please let us know how it goes, and if you have any further questions or concerns.
We will be happy to help you further.

Hey Pepe,

I tried the above Troubleshoot but was not of any luck which further i explored and open a thread hoping that issue is resolved.

Please do help resolve this issue.

?? hello again @lotusfeetshoes

While trying to browse the product page at https://www.lotusfeet.store/shop/lotusfeet-serenity-walk-women-chappal-long-lasting-brown-footwear-0806/, I noticed the page took a very long time to load on my end.

Therefore, I went ahead with testing it with Google’s PageSpeed Insights. Linked here are the results. It appears that it is loading really slow, and this can be resulting in the issues reported in Google’s Merchant Center with images.

Moving forward, you might need a new host to meet the WooCommerce server recommendations; resulting in a performant e-commerce site.?Feel free to check out our hosting partners here?or?dedicated WordPress web hosts listed here.

Ensure the image is accessible and uses an accepted image format (JPEG, PNG, GIF)

As Google provides links with further information and actions to take, in remedying such issues, it is best to make sure compliance is met with the requirements. Moreover, feel free to reach out to their support channel, for further details.

I hope this is helpful! Please let us know if you have any further questions or concerns.
We will be happy to help you further.

Hi There @anastas10s

As you informed i tried resolving the pagespeed and here sharing you the updated result please help for any futher i do need to resolve. Link of Updated Result.

Sharing you the image of the issue due to which the product are been disapproved. SS OF THE ISSUE.

Hope this resolve your issue and you help resolve my issue.

Hi @lotusfeetshoes,

Sharing you the image of the issue due to which the product are been disapproved. SS OF THE ISSUE.

We got access denied with that link. Could you please provide us with a screenshot (after redacting sensitive customer information) so that we can see what you are describing?

If you don’t already have a screenshot service installed, here are a few free options:
https://snipboard.io
https://prnt.sc/
There is also a walkthrough guide here:?https://en.support.wordpress.com/make-a-screenshot/.

Thanks!

Hi @omarfpg,

Please Do check with the link had given the access.

Sharing you the image of the issue due to which the product are been disapproved.?SS OF THE ISSUE.

Still it is not accessable sharing you the link from Lightshot – https://prnt.sc/7z6krNyBN3mM

If any issue please do let me know

Hello lotusfeetshoes

Thank you for your reply.

This issue appears to be related to the images uploaded into the Media Library. The error 403 can occur due to multiple reasons such as file permissions, corrupt image files, and failed uploads.

One way to fix this issue is by going to the Media Library and finding the images that are showing 403 errors.

After finding the image, delete the file and re-upload the image.
Then update the product as well to show the newly uploaded image.

Please note that this is not a WooCommerce issue but I will be happy to help you resolve it.

Let me know about your findings in the Media Library. ??

Best regards.

Hi @doublezed2,

I just did updated my product images and uploaded the new one also but it still shows the same is there any other solution with the Forbidden 403 (image link not working). I had open and support ticket and the same was updated that the error forbidden 403 need to be fixed due to which the system is not able to crawl the image.

.Please help to resolve the issue.

Hi @lotusfeetshoes,

Could you try accessing the image directly? Do you encounter any forbidden errors when you do? Do you have any security plugins installed? If you do, consider temporarily disabling them or any rules related to file or image access or linking.

Could you provide us with a copy of the following:

• System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
• Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs → Google Listings & Ads.

You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here.

Meanwhile, you can try disconnecting and reconnecting your account to see whether it resolves the issue or not:

• Go to https://example.com/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your domain name)
• Under Merchant Center, click MC Disconnect
• Under Google Account, click Disconnect Google Account
• Under Jetpack, click Disconnect Jetpack

Next, go to Marketing > Google Listings & Ads and set up the connection again.

Additionally, head over to WooCommerce → Status → Tools, and do the following:

• WooCommerce transients – Clear
• Expired transients – Clear
• Clear template cache – Clear
• Capabilities – Reset Capabilities
• Clear customer sessions -Clear
• Product lookup tables – Regenerate
• Regenerate the product attributes lookup table – Regenerate

Let us know how that goes. Looking forward to helping you.

Hi there ?? ,

We haven’t heard from you in a while; this is to check if you’ve been able to proceed with the troubleshooting steps provided before and if you still need help.

Thanks!
-OP

im having the same issue on google merchant but my issue is that image link provided to google by the plugin are 2 links like this https://meekystore.com/wp-content/uploads/https://ae01.alicdn.com/kf/S3d49c60d3b3649ed8abbb01c20613d75e.jpg

how do I make this plugin give the particular link to google that is valid?

Hi @kylefx94,

Sorry to hear that you are experiencing the same issue. However, to align with?forum best practices, please create a new topic so that we can address your issue(s) separately.

You can create a new thread here. Thanks for understanding!?