Invalid customer ID using Woocommerce Stripe payments

  • Resolved yvonnemg

    (@yvonnemg)


    5 years, 3 months ago

    Hi, I have an issue with Woocommerce Stripe payments. I switched from test to live mode and have not been able to process any payments since. The error I am getting is “No such customer: cus_GJEXUyKHbGQfKj; a similar object exists in test mode, but a live mode key was used to make this request”. I have been trouble shooting with stripe support but have not been able to find an issue with the customer ID. I have cleared cache, run using Divi safe mode and tried using a variety of cards but the issue persists.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @yvonnemg,

    With regards to ID you have referenced this is an ID which is assigned to customers in your Stripe account dashboard which you can access below.

    https://dashboard.stripe.com/customers

    Look for that customer ID in your Stripe dashboard and delete the customer to see if that helps.

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey?@yvonnemg,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can reopen it again if you need be.

Viewing 2 replies - 1 through 2 (of 2 total)
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