Invalid Card – PPS 11
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We are frequently running into customer cards being declined due to an “Invalid Card – PPS 11” error. This, despite the fact that the card logo shows on our Cardpointe Virtual Terminal reporting. Not every customer. Specific cards are repeatedly blocked. This happens at least once a week. I am running PHP 8.0 (though it has occurred repeatedly before upgrading). I have reached out to Cardpointe and they have provided no solid answers other than “customer error?”.
Running version 3.3.5 on Woocommerce 5.8.0 and WordPress 5.7.3 using BeTheme.
Prior to this latest case, I had been able to run certain cards in virtual terminal successfully. Now that is no longer an option (returning the same error).
I had unchecked the iFrame tokenization in response to a previous Cardpointe support tech surmising iFrame might have been the issue. However, when I look at reporting for the failed transactions, it lists under Tokenization: iFrame.
Is the option not to utilize iFrame irelevent or creating a conflict?
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