Internet Server Error 500 after trying to auto connect

  • Resolved umarenator

    (@umarenator)


    1 year, 12 months ago

    Hi there, I recently installed the plugin and received Internet Server Error 500 after trying to auto-connect with my Stripe account. The error shows up after it tries to return to the plugin page after connecting with my Stripe Account.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter umarenator

    (@umarenator)

    Returning to Payment Plugins for Stripe WooCommerce
    You’ll be redirected in just a moment.

    And then the error pops up

    Plugin Author Payment Plugins

    (@mrclayton)

    @umarenator

    Navigate to your WooCommerce > Status > Logs page and look for fatal-error log files. That should have some info on what’s causing that PHP exception.

    Thanks,

    Thread Starter umarenator

    (@umarenator)

    test-log.log is actually empty so I pulled my server log and this is what I’m getting:

    ModSecurity: Access denied with code 418 (phase 1). Pattern match ******** referer: https://connect.stripe.com/

    Thread Starter umarenator

    (@umarenator)

    It is working in test mode with live API but I need apple pay and the rest and it requires AutoConnect

    • This reply was modified 1 year, 12 months ago by umarenator.
    Plugin Author Payment Plugins

    (@mrclayton)

    It looks like your webserver is rejecting the redirect back to your site due to a security setting. Possibly your Apache mode_security setting (if you’re using Apache) doesn’t like some of the query parameters in the URL.

    That’s not something that would be caused by the Stripe plugin.

    Thanks,

    Thread Starter umarenator

    (@umarenator)

    Issue resolved. Disabled extra security module. Thank you for your quick response

    I’m having the same issue. Where can I find the “extra security module” so I can disable it? Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)
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