international sms

  • Resolved Alain Aubry

    (@caban13)


    1 year, 6 months ago

    Hi

    I have a question about the option for “Send international?SMS?”.

    What do you do? You just add the international code to the number stored in WC?

    It seems to me that the international code for the sender country it is added to any number stored.

    My local code is +351 for Portugal. In some cases the code is entered by the customer, in others they just enter the phone number. In these two cases It seems to be working fine.

    The problem is when an international number is entered, like Brazil (+55). When I check the sending log I found SMS sent to +35155xxxxxxxx, which was a n error. In those message did not went trough.

    In other case it was a customer from France (+33) it went trough perfectly.

    Really, after analysing several cases, if the customer does not enter the + sign, the number is considered local and the +351 prefix is added.

    Sorry for the rant, I am just trying to be perfect

    Thanks

    Alain

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  • Plugin Author Art Project Group

    (@artprojectgroup)

    This option enables sending SMS to countries other than the one where the store is located.

    The international code is added automatically according to the needs of each supplier.

    Make sure that the customer’s phone number in Brazil has Brazil as the billing country in the order and not Portugal.

    Best regards.

    Thread Starter Alain Aubry

    (@caban13)

    “Make sure that the customer’s phone number in Brazil has Brazil as the billing country in the order and not Portugal.”

    This was exactly the issue, they used a Portuguese billing address with a Brazilian phone number.

    Thank you so much !

Viewing 2 replies - 1 through 2 (of 2 total)
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