International shipping rates not showing

  • Hi, could you help me understand why the Fedex shipping rates do not show. I enter in a valid US address (I just picked a random one off a real estate website) but I keep getting the message about shipping methods are not available, please check the address…

    I’ve turned on debug mode but it’s just a whole page of red code which I don’t understand. Please help!

    If you need to add the product to the cart, the product page is:

    https://www.acedigitaldesign.com/superprop-new/product/two-blade-superprop/

    Many thanks,

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author pluginhive

    (@pluginhive)

    Hi,

    You are getting “Service Temporarily Unavailable ” message from the debug. Could you please check after some time?

    Also kindly ensure that all your products have weights & dimensions configured and Credentials are correct.

    If the issue persists, kindly enable the ‘debug mode’ and provide us the complete FedEx Request and Response. We will check with it.

    Note: Kindly ensure to remove account specific data from the request before posting as this is a public forum

    Regards,

    Thread Starter rnbutler87

    (@rnbutler87)

    Hi thanks for your response. I’m checking again this morning and still the same message. I think you are right though that there is something wrong with the Fedex web services. If you go to this link…

    https://www.fedex.com/apps/systemunavailable/

    …it seems to confirm it. It must have been down all night which is pretty poor for a company as big as Fedex with presumably thousands of websites relying on this API…

    There is even some kind of error on the Fedex website when I try to apply for Production keys. Do you know if this is a frequent problem? If so, I may have to reconsider shipping with Fedex…

    I will keep checking and if it comes back online and the problem is still there I will let you know.

    Many thanks.

    Plugin Author pluginhive

    (@pluginhive)

    @rnbutler87

    Thanks for the update.

    This occurs often in FedEx test servers. However, on using Production server, it will not be a recurrent issue.

    Once you get your production keys, kindly move to production mode, so as to avoid the server down issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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