internal server errors all over the place plugin not longer maintained?

I just spoke to their Tech Support eleven days ago. At that time they certainly hadn’t abandoned the plugin. If you’re having issues, I recommend contacting them by phone and then posting your results here so other users will have access to the info. @lindzconnell does visit the forum and answer support questions, but it doesn’t seem like she’s here all the time. If you need help fast, it’s better to contact their Tech Support by phone. Of course, that may not help you on a holiday weekend…

Agree it seems tech support is on a never ending vacation you contacted them 11 days ago and nothing a paid plugin that relies on the plugin external server when that server is at half capacity denying access to recent listings you would expect at a minimum that the plugin owner will issue a public notice warning users that the server is on unstable status and to issue a refund to paid users
This is a network issue that impacts all sites using this plugin recent listings will never show at first i see users keep complaining about the issue and tech support as usual on vacation while the owner keeps charging everybody assuming just a few will complain FRAUD!!!

Have fun clicking on the listings same listings same plugin provider and this is only a couple of websites on a network with thousands of Realtors nationwide

https://ramseyshilling.com/idx/
https://www.zrealestate.net/idx/

Hello Jordanders,

Our office is open Monday – Friday from 7:00 am to 4:00 pm PACIFIC. As Linux4me2 suggested, it’s best to contact us by phone or email for prompt support. We’re always happy to help. I am unsure if you are related to either of the sites you mentioned, however, thus I am not able to look to see if you have sent us an email regarding this issue.

If you have not sent us an email, I would ask that you please send an email to our Support Team at [email protected] so they can update you on the issue being experienced.

As with all software, we do experience bugs / issues within the software from time to time. The issue that you are referring to is a known issue that is related specifically to listings that do not have photos. This is a high priority item that we are working to fix as quickly as possible.

Please be sure to send an email so that our team can update you as to the status on the issue.

Hi Lindz,
You wrote this:

As with all software, we do experience bugs / issues within the software from time to time. The issue that you are referring to is a known issue that is related specifically to listings that do not have photos. This is a high priority item that we are working to fix as quickly as possible.

This has been going on for a month or longer now and it is critical.
It happens to all new listings with or without photo.
What kind of company is this that hasn’t put out a public statement informing clients that you have a bug and new listings will show an error blank page?
Terrible for websites visitors and terrible for SEO getting those warnings from google that your site has too many errors.
Is Diverse Solutions issuing any type of reimbursement or refund to clients or are you going to keep collecting fees and keep acting like if nothing has happened to the core of the product?
Bugs and software issues happen, but taking longer than a month to figure it out impacting so many clients, imagine if you pay for cable tv and you don’t have tv for a month. Someone needs to look into this situation. Thank you

Hello Jordanders,

Please feel free to contact our Support Team here directly to discuss this further if you have an account with us.

As I previously stated, this is already a high priority item that we are working to resolve as quickly as possible.

Thank you.

Per wordpress there are 8,000+ active installations of this plugin at $50 a piece per month means just for the month of May (and counting) your company made approximately $400,000 for a service that didn’t work the entire month
Can you share with the community how much longer this devastating bug will last?
This is not about a single site support ticket as you are trying to make it this is an entire network of 8,000+ active installations, all of them showing lists of listings pointing to internal error pages.

This has been resolved.

Thank you,

Lindz