Internal Server Error with Quest Theme

  • barryclasper

    (@barryclasper)


    9 years ago

    I recently upgraded the Quest Theme to 1.3.0. I’m running on GoDaddy with WordPress 4.3.1. When I access the site as a normal user the pages display properly. But when I try to login as an administrator it gives me an Internal Server Error 500. I can delete the last section of the URL to return it to the base site URL and hit enter, it takes me back to the homepage and it looks like I’m logged in. But if I try to do anything requiring admin authority, like access the dashboard, I get the 500 error. This just started with the theme update to 1.3.0.
    Barry

Viewing 4 replies - 1 through 4 (of 4 total)
  • Theme Author pacethemes

    (@pacethemes)

    Hello,

    Do you have Quest Plus installed as well ? Any chance you can take a look at the error logs ? Maybe the GoDaddy Dashboard has the logs ?

    Thread Starter barryclasper

    (@barryclasper)

    I do not have Quest Plus installed. I could take a look at the error logs if I knew where to find them. (I’m a complete rookie to all this). On the GoDaddy site the File Manager for my site shows a “logs” folder under the Root directory. I did a search on the work “error” and there was nothing. I’m not sure the error logs would be in there. Can you tell me where they might be?
    Barry

    dbarton

    (@dbarton)

    Same here!

    [Mon Nov 09 16:00:36 2015] [error] [client 213.188.40.47] PHP Fatal error: Internal Zend error - Missing class information for in /var/apache2/sites/blog.confirm.ch/htdocs/wp-content/themes/quest/inc/pagebuilder/helper.php on line 7, referer: https://blog.confirm.ch/wp-admin/post.php?post=909&action=edit

    Theme Author pacethemes

    (@pacethemes)

    Are you running APC ? I couldn’t reproduce this issue to troubleshoot this, can you provide me your complete server setup information ? Also when does this issue occur ?

Viewing 4 replies - 1 through 4 (of 4 total)
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