Internal Server Error – There has been a critical error on this website.

  • Something is happening to my website. I’m unsure what the error might be and I’m conscious of making changes without knowing what exactly I need to look out for.

    Do I need to take my updates off autoupdates?

    Do I need to update my php?

    Could anyone help? I’m very thankful.

    • This topic was modified 1 year, 7 months ago by honewl.

    The page I need help with: [log in to see the link]

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  • Are you making backups of your site? What you could do is restore your site back to a point in time before the issue appeared. Then, you can update plugins one at a time (make a backup after each update). That would help you determine if a particular update created the issue.

    Similarly, you could remove plugins one-by-one.

    If you cannot restore your site, but you can access the server, you could go into the plugins directory and rename various folders, one-at-a-time, to disable plugins.

    If you are using a hosting company, you could also try contacting their support to see if they can determine what the issue might be.

    Have you modified any of the source code for your site? You could revert those changes, or rename the file and replace it with the original file to see if the code modifications caused the issue.

    Thread Starter honewl

    (@honewl)

    Thanks @dansoschin — I have reached out tot he hosting company and asked for their support. I made a backup of the site just before they took over and hoping they resolve the issue, I’ll do another back up.

    It might be the plugins (I mentioned this to the tech support contact) but I’m not sure.

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