Internal server error. Stage: signature_analysis

Hello,

Are there any PHP errors in your web server’s PHP logs? You can ask your hosting support about this.

I don’t see any error logs in particular but I’m wondering now, because new security was introduced to our hosting, are there any IPs we need to whitelist from CleanTalk? It could be possible our firewall might be preventing communication if this is the case?

Hello,

You can find our IPs here:

https://cleantalk.org/help/cleantalk-servers-ip-addresses

I’m not sure that the problem is this. Could you also check if PHP logging is enabled on your web server?

Hello.
We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
If you need further support, you can start a new topic or contact us via our private Ticket System:?https://cleantalk.org/my/support/open.