• Resolved jtg

    (@favdes)


    Hello,

    I was wondering if someone might be able to help with this issue. I have checked the logs and the issue only appears every two to three days and it’s quite a busy site so it does not seem to be affecting everyone however some people are seeing an ‘Internet Server Error’ on our checkout page.

    The most recent fatal error log shows:

    2024-11-05T14:26:08+00:00 Critical Uncaught Error: Call to a member function get_error_code() on null in /home/sitename/public_html/wp-content/plugins/woocommerce/includes/wc-user-functions.php:93  
    Additional context
    {
    "error": {
    "type": 1,
    "file": "/home/sitename/public_html/wp-content/plugins/woocommerce/includes/wc-user-functions.php",
    "line": 93
    },
    "backtrace": [
    "",
    "#0 /home/sitename/public_html/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(1130): wc_create_new_customer()",
    "#1 /home/sitename/public_html/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(1268): WC_Checkout->process_customer()",
    "#2 /home/sitename/public_html/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(520): WC_Checkout->process_checkout()",
    "#3 /home/sitename/public_html/wp-includes/class-wp-hook.php(324): WC_AJAX::checkout()",
    "#4 /home/sitename/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()",
    "#5 /home/sitename/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()",
    "#6 /home/sitename/public_html/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(96): do_action()",
    "#7 /home/sitename/public_html/wp-includes/class-wp-hook.php(324): WC_AJAX::do_wc_ajax()",
    "#8 /home/sitename/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()",
    "#9 /home/sitename/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()",
    "#10 /home/sitename/public_html/wp-includes/template-loader.php(13): do_action()",
    "#11 /home/sitename/public_html/wp-blog-header.php(19): require_once('/home/sitename...')",
    "#12 /home/sitename/public_html/index.php(17): require('/home/sitename...')",
    "#13 {main}",
    "thrown"
    ]
    }

    Here is our system report:

    <br>### WordPress Environment ###<br><br>WordPress address (URL): https://www.domain.com<br>Site address (URL): https://www.domain.com<br>WC Version: 9.3.3<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.1<br>Log Directory Writable: ?<br>WP Version: 6.6.2<br>WP Multisite: –<br>WP Memory Limit: 2 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_GB<br>External object cache: –<br><br>### Server Environment ###<br><br>Server Info: Apache<br>PHP Version: 8.1.30<br>PHP Post Max Size: 512 MB<br>PHP Time Limit: 120<br>PHP Max Input Vars: 8000<br>cURL Version: 8.9.1<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.6.19-MariaDB-cll-lve<br>Max Upload Size: 512 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ?<br><br>### Database ###<br><br>WC Database Version: 9.3.3<br>WC Database Prefix: wpxj_<br>Total Database Size: 1958.96MB<br>Database Data Size: 1654.00MB<br>Database Index Size: 304.96MB<br>wpxj_woocommerce_sessions: Data: 40.08MB + Index: 2.02MB + Engine InnoDB<br>wpxj_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpxj_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpxj_woocommerce_order_items: Data: 3.52MB + Index: 3.03MB + Engine InnoDB<br>wpxj_woocommerce_order_itemmeta: Data: 40.56MB + Index: 36.09MB + Engine InnoDB<br>wpxj_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpxj_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpxj_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpxj_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpxj_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_actionscheduler_actions: Data: 1.19MB + Index: 0.63MB + Engine InnoDB<br>wpxj_actionscheduler_claims: Data: 0.13MB + Index: 0.08MB + Engine InnoDB<br>wpxj_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_actionscheduler_logs: Data: 1.20MB + Index: 0.31MB + Engine InnoDB<br>wpxj_ac_abandoned_cart_history_lite: Data: 1.52MB + Index: 0.00MB + Engine InnoDB<br>wpxj_ac_email_templates_lite: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>wpxj_ac_guest_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_ac_sent_history_lite: Data: 0.14MB + Index: 0.00MB + Engine InnoDB<br>wpxj_akeeba_common: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_ak_params: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_ak_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_ak_schedules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpxj_ak_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpxj_ak_storage: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_ak_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_berocket_termmeta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_blc_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_blc_instances: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpxj_blc_links: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpxj_blc_synch: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpxj_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_commentmeta: Data: 0.28MB + Index: 0.30MB + Engine InnoDB<br>wpxj_comments: Data: 10.52MB + Index: 10.09MB + Engine InnoDB<br>wpxj_dgwt_wcas_index: Data: 2.52MB + Index: 0.38MB + Engine InnoDB<br>wpxj_dgwt_wcas_invindex_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_dgwt_wcas_invindex_doclist: Data: 6.52MB + Index: 8.03MB + Engine InnoDB<br>wpxj_dgwt_wcas_invindex_wordlist: Data: 1.52MB + Index: 1.52MB + Engine InnoDB<br>wpxj_dgwt_wcas_stats: Data: 0.38MB + Index: 0.00MB + Engine InnoDB<br>wpxj_ebay_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_ebay_auctions: Data: 20.52MB + Index: 0.58MB + Engine InnoDB<br>wpxj_ebay_categories: Data: 3.52MB + Index: 3.03MB + Engine InnoDB<br>wpxj_ebay_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_ebay_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpxj_ebay_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_ebay_orders: Data: 502.59MB + Index: 4.03MB + Engine InnoDB<br>wpxj_ebay_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_ebay_profiles: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wpxj_ebay_shipping: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>wpxj_ebay_sites: Data: 0.03MB + Index: 0.00MB + Engine InnoDB<br>wpxj_ebay_stocks_log: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>wpxj_ebay_store_categories: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpxj_ebay_transactions: Data: 481.52MB + Index: 4.55MB + Engine InnoDB<br>wpxj_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB<br>wpxj_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpxj_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB<br>wpxj_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wpxj_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpxj_frm_fields: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wpxj_frm_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpxj_frm_items: Data: 0.02MB + Index: 0.01MB + Engine MyISAM<br>wpxj_frm_item_metas: Data: 0.03MB + Index: 0.02MB + Engine MyISAM<br>wpxj_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB<br>wpxj_gla_merchant_issues: Data: 0.47MB + Index: 0.00MB + Engine InnoDB<br>wpxj_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpxj_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wpxj_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpxj_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_litespeed_avatar: Data: 1.18MB + Index: 0.46MB + Engine MyISAM<br>wpxj_litespeed_img_optm: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpxj_litespeed_img_optming: Data: 0.05MB + Index: 0.05MB + Engine InnoDB<br>wpxj_litespeed_url: Data: 0.36MB + Index: 0.41MB + Engine MyISAM<br>wpxj_litespeed_url_file: Data: 0.46MB + Index: 0.48MB + Engine MyISAM<br>wpxj_lws_webhooks_events: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpxj_lws_wr_achieved_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpxj_lws_wr_historic: Data: 0.22MB + Index: 0.11MB + Engine InnoDB<br>wpxj_lws_wr_tinyurls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_lws_wr_userbadge: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpxj_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_mystickymenu_contact_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_noptin_automation_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpxj_noptin_subscribers: Data: 1.52MB + Index: 0.39MB + Engine InnoDB<br>wpxj_noptin_subscriber_meta: Data: 1.52MB + Index: 0.38MB + Engine InnoDB<br>wpxj_noptin_tasks: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wpxj_options: Data: 14.48MB + Index: 1.36MB + Engine InnoDB<br>wpxj_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_pmxi_images: Data: 0.17MB + Index: 0.00MB + Engine InnoDB<br>wpxj_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_postmeta: Data: 112.66MB + Index: 85.27MB + Engine InnoDB<br>wpxj_posts: Data: 14.52MB + Index: 7.06MB + Engine InnoDB<br>wpxj_post_smtp_logmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_post_smtp_logs: Data: 275.45MB + Index: 0.00MB + Engine InnoDB<br>wpxj_product_catmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB<br>wpxj_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_revslider_sliders: Data: 0.20MB + Index: 0.02MB + Engine InnoDB<br>wpxj_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_revslider_slides: Data: 1.52MB + Index: 0.02MB + Engine InnoDB<br>wpxj_revslider_slides_bkp: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>wpxj_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_shopmagic_automation_outcome: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>wpxj_shopmagic_automation_outcome_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_shopmagic_cart: Data: 0.17MB + Index: 0.06MB + Engine InnoDB<br>wpxj_shopmagic_guest: Data: 1.52MB + Index: 0.00MB + Engine InnoDB<br>wpxj_shopmagic_guest_meta: Data: 5.52MB + Index: 2.52MB + Engine InnoDB<br>wpxj_shopmagic_marketing_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_shopmagic_optin_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_shopmagic_tracked_emails: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpxj_shopmagic_tracked_emails_clicks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpxj_sticky_cta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_sticky_cta_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_termmeta: Data: 0.23MB + Index: 0.38MB + Engine InnoDB<br>wpxj_terms: Data: 0.14MB + Index: 0.16MB + Engine InnoDB<br>wpxj_term_relationships: Data: 0.50MB + Index: 0.39MB + Engine InnoDB<br>wpxj_term_taxonomy: Data: 0.13MB + Index: 0.14MB + Engine InnoDB<br>wpxj_UPCP_Catalogues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_UPCP_Catalogue_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_UPCP_Categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_UPCP_Custom_Fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_UPCP_Fields_Meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_UPCP_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_UPCP_Item_Images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_UPCP_SubCategories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_UPCP_Tagged_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_UPCP_Tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_UPCP_Tag_Groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_UPCP_Videos: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_usermeta: Data: 11.52MB + Index: 10.03MB + Engine InnoDB<br>wpxj_users: Data: 0.44MB + Index: 0.39MB + Engine InnoDB<br>wpxj_wcusage_activity: Data: 0.09MB + Index: 0.00MB + Engine InnoDB<br>wpxj_wcusage_clicks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_wcusage_register: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_wc_admin_notes: Data: 0.13MB + Index: 0.00MB + Engine InnoDB<br>wpxj_wc_admin_note_actions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB<br>wpxj_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_wc_customer_lookup: Data: 1.52MB + Index: 0.75MB + Engine InnoDB<br>wpxj_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpxj_wc_orders: Data: 5.52MB + Index: 10.81MB + Engine InnoDB<br>wpxj_wc_orders_meta: Data: 17.55MB + Index: 71.50MB + Engine InnoDB<br>wpxj_wc_order_addresses: Data: 3.52MB + Index: 12.13MB + Engine InnoDB<br>wpxj_wc_order_coupon_lookup: Data: 0.08MB + Index: 0.11MB + Engine InnoDB<br>wpxj_wc_order_operational_data: Data: 2.52MB + Index: 2.66MB + Engine InnoDB<br>wpxj_wc_order_product_lookup: Data: 2.52MB + Index: 5.33MB + Engine InnoDB<br>wpxj_wc_order_stats: Data: 2.52MB + Index: 3.02MB + Engine InnoDB<br>wpxj_wc_order_tax_lookup: Data: 1.52MB + Index: 1.05MB + Engine InnoDB<br>wpxj_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_wc_product_meta_lookup: Data: 0.36MB + Index: 0.84MB + Engine InnoDB<br>wpxj_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_wdp_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpxj_wdp_order_items: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpxj_wdp_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpxj_wfauditevents: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpxj_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpxj_wfconfig: Data: 2.48MB + Index: 0.00MB + Engine InnoDB<br>wpxj_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_wffilemods: Data: 18.55MB + Index: 0.00MB + Engine InnoDB<br>wpxj_wfhits: Data: 2.02MB + Index: 0.22MB + Engine InnoDB<br>wpxj_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_wfissues: Data: 0.06MB + Index: 0.06MB + Engine InnoDB<br>wpxj_wfknownfilelist: Data: 8.52MB + Index: 0.00MB + Engine InnoDB<br>wpxj_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_wflogins: Data: 1.52MB + Index: 0.25MB + Engine InnoDB<br>wpxj_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY<br>wpxj_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_wfnotifications: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>wpxj_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpxj_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpxj_wfstatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB<br>wpxj_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_wow_fmp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_wpr_above_the_fold: Data: 6.50MB + Index: 0.47MB + Engine InnoDB<br>wpxj_wpr_rocket_cache: Data: 3.52MB + Index: 4.70MB + Engine InnoDB<br>wpxj_wpr_rucss_used_css: Data: 1.52MB + Index: 1.81MB + Engine InnoDB<br>wpxj_wpsynchro_file_population_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpxj_wpsynchro_sync_list: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wpxj_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_yith_wcwl_lists: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpxj_yoast_indexable: Data: 2.50MB + Index: 0.83MB + Engine InnoDB<br>wpxj_yoast_indexable_hierarchy: Data: 0.23MB + Index: 0.36MB + Engine InnoDB<br>wpxj_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpxj_yoast_primary_term: Data: 0.28MB + Index: 0.34MB + Engine InnoDB<br>wpxj_yoast_seo_links: Data: 0.09MB + Index: 0.03MB + Engine InnoDB<br>wpxj_yoast_seo_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB<br><br>### Post Type Counts ###<br><br>attachment: 4553<br>block: 2<br>br_filters_group: 1<br>br_product_filter: 3<br>cookielawinfo: 6<br>custom_css: 2<br>customize_changeset: 20<br>cwginstocknotifier: 159<br>efbl_skins: 1<br>elementor_library: 50<br>elementor-tz-hf: 1<br>event: 1<br>faq: 13<br>feedback: 104<br>filter-field: 4<br>filter-set: 2<br>flamingo_contact: 1061<br>flamingo_inbound: 627<br>frm_form_actions: 4<br>frm_styles: 1<br>lws-wre-event: 2<br>lws-wre-pool: 1<br>mif_skins: 1<br>nav_menu_item: 90<br>noptin-form: 1<br>oembed_cache: 8<br>page: 19<br>popup: 5<br>popup_theme: 8<br>portfolio: 41<br>porto_builder: 44<br>post: 8<br>product: 1489<br>product_variation: 1722<br>product-feed: 1<br>revision: 94<br>shop_coupon: 28<br>shop_order: 12628<br>shop_order_placehold: 779<br>shop_order_refund: 594<br>wp_global_styles: 2<br>wp_navigation: 1<br>wpcode: 3<br>yith_wcan_preset: 2<br><br>### Security ###<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ?<br><br>### Active Plugins (39) ###<br><br>Coupon Affiliates for WooCommerce: by Elliot Sowersby<br>RelyWP – 5.16.4<br><br>reCaptcha for WooCommerce: by Tanvirul Haque – 1.0.5<br>FiboSearch - AJAX Search for WooCommerce (Pro): by FiboSearch Team – 1.29.0<br>Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 5.6.1<br>Ban Hammer: by Mika Epstein – 3.1.2<br>Category Import Reloaded: by Niroma – 1.1.1<br>CookieYes | GDPR Cookie Consent: by CookieYes – 3.2.7<br>WooCommerce Custom Availability: by @anttiviljami – 1.2.0<br>Dynamic Featured Image: by Ankit Pokhrel – 3.7.0<br>Easy Notification Bar: by WPExplorer – 1.6<br>Filter Everything PRO: by Andrii Stepasiuk – 1.7.6<br>Filter Everything?— WooCoomerce Product & WordPress Filter: by Andrii Stepasiuk – 1.8.7<br>Formidable Forms: by Strategy11 Form Builder Team – 6.16<br>Imagify: by Imagify – Optimize Images & Convert WebP & Avif – 2.2.2<br>Klarna Order Management for WooCommerce: by klarna<br>krokedil – 1.9.2<br><br>Klarna Payments for WooCommerce: by klarna – 3.8.1<br>LiteSpeed Cache: by LiteSpeed Technologies – 6.5.2<br>Markup by Attribute for WooCommerce: by MarkTomlinson – 3.14.2<br>Noptin - WordPress Newsletter Plugin: by Noptin Newsletter – 3.6.2<br>Perfect Brands WooCommerce: by QuadLayers – 3.4.4<br>Post SMTP: by Post SMTP – 2.9.9<br>Product Input Fields for WooCommerce: by Tyche Softwares – 1.9.0<br>Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.6<br>Category Order and Taxonomy Terms Order: by Nsp-Code – 1.8.6<br>WCK - Custom Fields and Custom Post Types Creator: by Cozmoslabs<br>Madalin Ungureanu<br>Cristian Antohe – 2.3.6<br><br>Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.6.6<br>Country Based Payments for WooCommerce: by Ivan Paulin – 1.5<br>WooCommerce Stripe Gateway: by Stripe – 8.8.1<br>WooCommerce PayPal Payments: by WooCommerce – 2.9.3<br>WooCommerce Wholesale Prices: by Rymera Web Co – 2.2.1.1<br>WP All Import - WooCommerce Add-On: by Soflyy – 1.5.3<br>WooCommerce: by Automattic – 9.3.3<br>MyRewards: by Long Watch Studio – 5.4.3<br>Wordfence Security: by Wordfence – 8.0.0<br>Yoast SEO: by Team Yoast – 23.8<br>WP All Import: by Soflyy – 3.7.9<br>WP Menu Cart Pro: by WP Overnight – 3.9.1<br>WPC Composite Products for WooCommerce: by WPClever – 7.3.8<br>Yoast SEO: WooCommerce: by Team Yoast – 16.1.1<br><br>### Inactive Plugins (20) ###<br><br>Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 6.1.1<br>Akeeba Backup CORE for WordPress: by Akeeba Ltd – 8.0.0.1<br>Better Search Replace: by WP Engine – 1.4.7<br>Broken Link Checker: by WPMU DEV – 2.4.1<br>Facebook Chat Plugin - Live Chat Plugin for WordPress: by Meta – 2.5<br>Facebook for WooCommerce: by Facebook – 3.2.10<br>FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.29.0<br>Free Shipping Label: by Devnet – 3.1.2<br>Google for WooCommerce: by WooCommerce – 2.8.6<br>Klarna On-Site Messaging for WooCommerce: by krokedil<br>klarna – 1.13.0<br><br>Popup Maker: by Popup Maker – 1.20.2<br>ShopMagic for WooCommerce: by WP Desk – 4.3.7<br>Site Kit by Google: by Google – 1.139.0<br>Speculative Loading: by WordPress Performance Team – 1.3.1<br>Super Simple Site Offline: by Rik Janssen – 2.2<br>WOOF - WooCommerce Products Filter: by realmag777 – 2.2.6.4<br>WP-Lister Pro for eBay: by WP Lab – 3.5.2<br>WPCode Lite: by WPCode – 2.2.3<br>WP Rocket: by WP Media – 3.16<br>WP Synchro PRO: by DAEV.tech – 1.12.0<br><br>### Dropin Plugins () ###<br><br>advanced-cache.php: advanced-cache.php<br><br>### Must Use Plugins (1) ###<br><br>akeeba-backup-coreupdate.php: by  –<br><br>### Settings ###<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: GBP (£)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: composite (composite)<br>external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: –<br><br>### Logging ###<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 11 MB<br><br>### WC Pages ###<br><br>Shop base: #7 - /shop-ae-motorsport/<br>Basket: #8 - /cart/ -  Contains the [woocommerce_cart] shortcode<br>Checkout: #9 - /checkout/ -  Contains the [woocommerce_checkout] shortcode<br>My account: #1708 - /my-account/<br>Terms and conditions: #37028 - /terms-conditions/<br><br>### Theme ###<br><br>Name: YOOtheme<br>Version: 4.4.12<br>Author URL: https://yootheme.com<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build<br>personally we recommend using a child theme. See: How to create a child theme<br><br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: –<br><br>### Klarna Payments Request Log ###<br><br>2022-11-19 11:11:34: KP Update Session<br>Response code: 404<br>Response message: {"headers":[],"body":"{\n  \"error_code\" : \"NOT_FOUND\",\n  \"error_messages\" : [ \"Invalid session id\" ],\n  \"correlation_id\" : \"7f531c98-ad7c-44bf-9295-76c6f54b542e\"\n}","response":{"code":404,"message":"Not Found"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:<br><br>2022-03-29 11:53:22: KP Create Session<br>Response code: <br>Response message: {"errors":{"http_request_failed":["cURL error 28: Resolving timed out after 10000 milliseconds"]},"error_data":[]}<br>Correlation ID:<br><br>2021-12-19 22:52:10: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:<br><br>2021-12-19 22:51:52: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:<br><br>2021-12-09 23:10:04: KP Update Session<br>Response code: 404<br>Response message: {"headers":[],"body":"{\n  \"error_code\" : \"NOT_FOUND\",\n  \"error_messages\" : [ \"Invalid session id\" ],\n  \"correlation_id\" : \"8cbdc1c8-9ec4-4ae0-8ac8-099fd1fd7bc3\"\n}","response":{"code":404,"message":"Not Found"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:<br><br>2021-11-01 09:22:30: KP Update Session<br>Response code: 404<br>Response message: {"headers":[],"body":"{\n  \"error_code\" : \"NOT_FOUND\",\n  \"error_messages\" : [ \"Invalid session id\" ],\n  \"correlation_id\" : \"8e778598-8c4b-40ce-8435-571672683974\"\n}","response":{"code":404,"message":"Not Found"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:<br><br>2021-10-07 07:08:20: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:<br><br>2021-10-07 07:08:18: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:<br><br>2021-10-06 10:13:20: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:<br><br>2021-10-06 10:12:29: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:<br><br>2021-10-06 10:12:16: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:<br><br>2021-10-05 09:35:59: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:<br><br>2021-10-05 09:35:28: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:<br><br>2021-10-05 09:33:34: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:<br><br>2021-10-05 09:33:32: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:<br><br><br>### Klarna Countries ###<br><br>Production Countries: GB<br>Test Countries: No countries selected<br><br>### WooCommerce PayPal Payments ###<br><br>Onboarded: ?<br>Shop country code: GB<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: ?<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: ?<br>Subscriptions Mode: Disabled<br>PayPal Shipping Callback: –<br>Apple Pay: –<br>Google Pay: –<br>Fastlane: –<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br><br>Daily Cron: ? Next scheduled: 2024-11-07 10:22:19 +00:00<br>Options: ?<br>Notes: 226<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Complete: 996<br>Oldest: 2024-10-06 15:34:50 +0000<br>Newest: 2024-11-06 14:13:05 +0000<br><br>Failed: 458<br>Oldest: 2020-06-30 18:54:30 +0000<br>Newest: 2024-08-14 12:29:19 +0000<br><br>Pending: 2<br>Oldest: 2024-11-07 02:00:00 +0000<br>Newest: 2024-11-07 13:07:01 +0000<br><br><br>### Status report information ###<br><br>Generated at: 2024-11-06 14:23:15 +00:00<br>

    Any help would be appreciated.

    Many thanks

Viewing 1 replies (of 1 total)
  • Plugin Support Jonayed (woo-hc)

    (@jonayedhosen)

    Hi @favdes,

    From what you’ve described, it sounds like some customers are seeing an internal server error on the checkout page. This error is likely related to an issue in the WooCommerce checkout process, especially during the creation or handling of new customer accounts.

    To help us investigate further:

    • Could you confirm exactly when this error appears? For instance, does it occur with a specific payment method, like Klarna or Credit Card?
    • Any additional details about how users are experiencing this issue would be helpful.

    In reviewing your server status, I noticed a few issues:

    • Klarna Payment Logs: There are multiple 401 Unauthorized and 404 Not Found errors, which may indicate problems with API credentials or communication with Klarna’s server. You could try disabling the Klarna payment option temporarily to see if the issue persists.
    • Failed Scheduled Actions: There are currently 458 failed scheduled actions, which could impact WooCommerce processes, especially during high traffic. You can check these under WooCommerce > Status > Scheduled Actions and retry any relevant actions manually. If they continue failing, this might indicate a plugin or theme conflict.

    For a thorough check, you may want to try a full conflict test to see if any plugin or theme is contributing to the issue. This guide explains how to test for conflicts: WooCommerce Conflict Testing Guide.

    Also, since you mentioned your site experiences high traffic, server load might be a factor. During traffic spikes, if too many users access your site simultaneously, the server might reach its maximum connection limit, leading to “Internal Server Errors.” If the above steps don’t resolve the issue, it may be worth consulting with your hosting provider to rule out server-side limitations.

    Please try these steps and let us know if this helps!

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.