Internal Server Error from Jetpack

  • Resolved Davidian

    (@the-odd-duck)


    3 years, 2 months ago

    I’ve used jetpack for years, on a number of sites, but today I woke up to an internal server error (500)

    I did the standard troubleshooting mode, also put cloudflare into developer mode and tried each plugin individually.

    The only one that caused this error was jetpack.

    I downloaded a new copy of jetpack and overwrote the existing, and upon activation, again we had the internal server error.

    This is obviously a shame as the publicise and gallery features are great, though I suppose I could source them elsewhere and I don’t use much else out of jetpack on my main site.

    Any help would be great.


    ### wp-core ###

    version: 5.8.1
    site_language: en_GB
    user_language: en_GB
    timezone: Europe/London
    permalink: /%category%/%postname%/
    https_status: true
    multisite: false
    user_registration: 1
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: 65
    dotorg_communication: true

    ### wp-paths-sizes ###

    wordpress_path: /home/customer/www/answers-in-reason.com/public_html
    wordpress_size: 11.96 GB (12839306995 bytes)
    uploads_path: /home/customer/www/answers-in-reason.com/public_html/wp-content/uploads
    uploads_size: 10.45 GB (11215957833 bytes)
    themes_path: /home/customer/www/answers-in-reason.com/public_html/wp-content/themes
    themes_size: 12.83 MB (13456305 bytes)
    plugins_path: /home/customer/www/answers-in-reason.com/public_html/wp-content/plugins
    plugins_size: 117.94 MB (123670917 bytes)
    database_size: 101.95 MB (106905600 bytes)
    total_size: 22.63 GB (24299297650 bytes)

    ### wp-dropins (1) ###

    object-cache.php: true

    ### wp-active-theme ###

    name: Blackoot Lite (blackoot-lite)
    version: 1.1.23
    author: Iceable Themes
    author_website: https://www.iceablethemes.com
    parent_theme: none
    theme_features: core-block-patterns, widgets-block-editor, automatic-feed-links, menus, title-tag, post-thumbnails, custom-header, custom-background, html5, widgets, editor-style
    theme_path: /home/customer/www/answers-in-reason.com/public_html/wp-content/themes/blackoot-lite
    auto_update: Disabled

    ### wp-themes-inactive (4) ###

    Insights: version: 1.1.5, author: ThemeInWP, Auto-updates disabled
    Mantra: version: 3.3.1, author: Cryout Creations, Auto-updates disabled
    NewsAnchor: version: 1.08, author: aThemes, Auto-updates disabled
    Twenty Twenty: version: 1.7, author: the WordPress team (latest version: 1.8), Auto-updates disabled

    ### wp-mu-plugins (1) ###

    Health Check Troubleshooting Mode: author: (undefined), version: 1.7.2

    ### wp-plugins-active (35) ###

    Async JavaScript: version: 2.21.08.31, author: Frank Goossens (futtta), Auto-updates disabled
    Author Avatars List/Block: version: 2.1.8, author: Paul Bearne, Auto-updates enabled
    Autoclear Autoptimize Cache: version: 2.1.1, author: Theme Surgeons, Auto-updates disabled
    Autoptimize: version: 2.9.2, author: Frank Goossens (futtta), Auto-updates disabled
    Cryout Serious Theme Settings: version: 0.5.13, author: Cryout Creations, Auto-updates enabled
    Database Backup for WordPress: version: 2.4, author: Delicious Brains, Auto-updates enabled
    Discordance: version: 1.0.2, author: JINXRAT, Auto-updates disabled
    Easy Watermark: version: 1.0.11, author: BracketSpace, Auto-updates enabled
    Enable Media Replace: version: 3.5.0, author: ShortPixel, Auto-updates enabled
    Google Analytics Dashboard for WP (GADWP): version: 7.0.1, author: ExactMetrics, Auto-updates enabled
    Google Tag Manager for WordPress: version: 1.13.1, author: Thomas Geiger, Auto-updates disabled
    GTmetrix for WordPress: version: 0.4.4, author: GTmetrix, Auto-updates enabled
    Header and Footer Scripts: version: 2.2.1, author: Digital Liberation, Auto-updates enabled
    Health Check & Troubleshooting: version: 1.4.5, author: The www.remarpro.com community, Auto-updates disabled
    Integrately for WordPress: version: 0.1, author: Integrately.com, Auto-updates disabled
    Linky: version: 1.3.2, author: Nicolas RIVIERE (Undefined), Auto-updates disabled
    Media from FTP: version: 11.14, author: Katsushi Kawamori, Auto-updates enabled
    Open External Links in a New Window: version: 1.42, author: WebFactory Ltd, Auto-updates enabled
    PayPal Donation: version: 1.3, author: Scott Paterson, Auto-updates enabled
    Public Post Preview: version: 2.9.3, author: Dominik Schilling, Auto-updates disabled
    Redirection: version: 5.1.3, author: John Godley, Auto-updates enabled
    Revive Old Posts: version: 9.0.5, author: revive.social, Auto-updates enabled
    Seriously Simple Podcasting: version: 2.9.1, author: Castos, Auto-updates enabled
    Seriously Simple Stats: version: 1.3.0, author: Castos, Auto-updates enabled
    Seriously Simple Transcripts: version: 1.0.1, author: Castos, Auto-updates enabled
    ShortPixel Image Optimizer: version: 4.22.5, author: ShortPixel, Auto-updates enabled
    SiteGround Optimizer: version: 5.9.7, author: SiteGround, Auto-updates enabled
    User Role Editor: version: 4.60.2, author: Vladimir Garagulya, Auto-updates enabled
    Virtual Robots.txt: version: 1.10, author: Marios Alexandrou, Auto-updates enabled
    WangGuard: version: 1.7.3, author: WangGuard, Auto-updates enabled
    WP RSS Aggregator: version: 4.19.1, author: RebelCode, Auto-updates enabled
    WP YouTube Lyte: version: 1.7.16, author: Frank Goossens (futtta), Auto-updates disabled
    XV Random Quotes: version: 1.37, author: Xavi Ivars, Auto-updates enabled
    Yoast SEO: version: 17.2, author: Team Yoast, Auto-updates enabled
    Zapier for WordPress: version: 1.0.2, author: Zapier, Auto-updates disabled

    ### wp-plugins-inactive (9) ###

    Akismet Anti-Spam: version: 4.1.12, author: Automattic, Auto-updates enabled
    Embed Plus for YouTube – Gallery, Channel, Playlist, Live Stream: version: 13.4.3, author: Embed Plus for YouTube Team, Auto-updates enabled
    Jetpack: version: 10.1, author: Automattic, Auto-updates enabled
    Molongui Authorship: version: 4.3.10, author: Molongui, Auto-updates disabled
    Regenerate Thumbnails: version: 3.1.5, author: Alex Mills (Viper007Bond), Auto-updates disabled
    Seriously Simple Speakers: version: 1.0.2, author: Castos, Auto-updates enabled
    WooCommerce Shipping & Tax: version: 1.25.18, author: WooCommerce, Auto-updates enabled
    WP Crontrol: version: 1.10.0, author: John Blackbourn & crontributors, Auto-updates enabled
    WP Facebook Login for WordPress: version: 1.2.3.5, author: Damian Logghe, Auto-updates enabled

    ### wp-media ###

    image_editor: WP_Image_Editor_GD
    imagick_module_version: Not available
    imagemagick_version: Not available
    imagick_version: Not available
    file_uploads: File uploads is turned off
    post_max_size: 256M
    upload_max_filesize: 256M
    max_effective_size: 256 MB
    max_file_uploads: 20
    gd_version: 2.2.5
    gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
    ghostscript_version: 9.27

    ### wp-server ###

    server_architecture: Linux 3.12.18-clouder0 x86_64
    httpd_software: Apache
    php_version: 7.4.23 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 3000
    time_limit: 120
    memory_limit: 768M
    max_input_time: 120
    upload_max_filesize: 256M
    php_post_max_size: 256M
    curl_version: 7.66.0 OpenSSL/1.1.1l-fips
    suhosin: false
    imagick_availability: false
    pretty_permalinks: true
    htaccess_extra_rules: false

    ### wp-database ###

    extension: mysqli
    server_version: 5.7.32-35-log
    client_version: mysqlnd 7.4.23

    ### wp-constants ###

    WP_HOME: undefined
    WP_SITEURL: https://www.answers-in-reason.com
    WP_CONTENT_DIR: /home/customer/www/answers-in-reason.com/public_html/wp-content
    WP_PLUGIN_DIR: /home/customer/www/answers-in-reason.com/public_html/wp-content/plugins
    WP_MEMORY_LIMIT: 512M
    WP_MAX_MEMORY_LIMIT: 768M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8mb4
    DB_COLLATE: undefined

    ### wp-filesystem ###

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Anonymous User 18700194

    (@anonymized-18700194)

    I’m sorry for the difficulties here.

    I did the standard troubleshooting mode, also put cloudflare into developer mode and tried each plugin individually.

    Did you try with only Jetpack enabled and all other plugins disabled? Did you receive the error then?

    If so, please try temporarily switching to a default theme such as Twenty Twenty One to rule out a theme conflict.

    If you are still having issues, I would recommend reaching out to your hosting provider. A 500 error like the one you’re experiencing is typically the result of a PHP fatal error. They can look at your server logs and tell you exactly what error is happening, which will help you to determine the cause of the issue.

    Let us know how it goes and we can take another look as needed.

    Thread Starter Davidian

    (@the-odd-duck)

    I had already spoken to the service provider – they were not actually getting any messages in the logs about the internal server error and found it all very strange.

    It’s also odd that jetpack has worked fine on this site for a few years and now suddenly doesn’t work – something in your recent update causing issues?

    oddly every time I deactivate jetpack and reactivate it I have to set it up again. Before I set it up, site is fine, post setting it up I get the internal server error.

    However, to do what you asked above, I just activated jetpack and went through set up again… refreshed, cleared caches and all sorts… and ironically there is now no internal server error.

    I wonder if there was something up with the Jetpack/Wordpress connection earlier as the internal server error happened after I connected my wordpress acc to jetpack.

    I will see if I get the error again over the next few days but fingers crossed all is good.

    I am having the same problem. Also started a about 3-4 hours ago.
    I’bve disabled Jet Pack for now, so that my authors can get their content up. Will try refreshing caches and re-set up. So far, as soon as I enable jetpack, I can’t access dashboard.

    Plugin Contributor Dan (a11n)

    (@drawmyface)

    We’ve seen a few reports of 500 errors on sites hosted with Siteground, but we have not been able to reproduce the issue so far.

    In one case, Siteground were able to resolve the issue by downgrading from PHP 7.4 to 7.3, so that might be worth a try.

    @jennipagano is your site also hosted with Siteground?

    Thread Starter Davidian

    (@the-odd-duck)

    Just to update, it still seems fine.

    @jennipagano – I wonder if re-uploading jetpack over itself would help as well. Maybe the auto-update missed something?

    I don’t think that was what the problem actually was, as it was as soon as I connected my WordPress acc to jetpack that was the problem, before that stage the plugin could actually be on, but it could be a useful way for you to debug to see if you are getting the same problem.

    @drawmyface – I’ve not needed to do the downgrade as it is still working since.. just odd that it took me a few hours of it not working and then it suddenly starting to work again, and the internal server error not actually hitting the internal siteground logs

    Hi @the-odd-duck

    The behavior you related in your last message looks like a server glitch, maybe a memory overload causing a slowness at the site, even the FastCGI enabled could cause the error 500, and the logs don’t register them.

    I recommend you to keep your site software fully upgraded and check with the hosting support if you had any memory outrage in the last few days.

    Let us know if you have any questions.

Viewing 6 replies - 1 through 6 (of 6 total)
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