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Resolved mvandrasik
(@mvandrasik)

4 years, 4 months ago

When clicking into a product through an order it redirects to: 500 Internal Server Error
The server has either erred or is incapable of performing the requested operation.

Not sure if this happened after an update or when exactly but any help would be appreciated.

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support

(@fevered)

Hey there!

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thread Starter

mvandrasik

(@mvandrasik)

4 years, 4 months ago


### WordPress Environment ###

WordPress address (URL): https://www.makeshaper.com
Site address (URL): https://www.makeshaper.com
WC Version: 4.6.1
REST API Version: ? 4.6.1
WC Blocks Version: ? 3.4.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.2
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: –

### Server Environment ###

Server Info: nginx/1.15.8
PHP Version: 7.4.11
PHP Post Max Size: 64 MB
PHP Time Limit: 600
PHP Max Input Vars: 5000
cURL Version: 7.69.1
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.7.25-google-log
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.6.1
WC Database Prefix: wpx_
Total Database Size: 264.44MB
Database Data Size: 177.52MB
Database Index Size: 86.92MB
wpx_woocommerce_sessions: Data: 32.06MB + Index: 2.20MB + Engine InnoDB
wpx_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpx_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpx_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpx_woocommerce_order_items: Data: 2.52MB + Index: 0.50MB + Engine InnoDB
wpx_woocommerce_order_itemmeta: Data: 15.55MB + Index: 14.03MB + Engine InnoDB
wpx_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpx_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpx_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpx_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_woocommerce_payment_tokens: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpx_woocommerce_payment_tokenmeta: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
wpx_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpx_acfw_loyalprog_entries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_actionscheduler_actions: Data: 5.02MB + Index: 1.39MB + Engine InnoDB
wpx_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpx_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpx_actionscheduler_logs: Data: 1.52MB + Index: 0.75MB + Engine InnoDB
wpx_affiliate_wp_affiliatemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpx_affiliate_wp_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpx_affiliate_wp_campaigns: Data: 0.00MB + Index: 0.00MB + Engine
wpx_affiliate_wp_creatives: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpx_affiliate_wp_payouts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpx_affiliate_wp_referrals: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpx_affiliate_wp_rest_consumers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpx_affiliate_wp_visits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpx_categorymeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpx_comments: Data: 10.52MB + Index: 9.09MB + Engine InnoDB
wpx_db7_forms: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
wpx_download_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpx_feedmanager_channel: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpx_feedmanager_country: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpx_feedmanager_errors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_feedmanager_feed_status: Data: 0.02MB + Index: 0.20MB + Engine InnoDB
wpx_feedmanager_field_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_feedmanager_product_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpx_feedmanager_product_feedmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpx_feedmanager_source: Data: 0.02MB + Index: 0.19MB + Engine InnoDB
wpx_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpx_masterslider_options: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wpx_masterslider_sliders: Data: 1.52MB + Index: 0.03MB + Engine InnoDB
wpx_member_catmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_nm_personalized: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_options: Data: 8.50MB + Index: 0.36MB + Engine InnoDB
wpx_pmxe_exports: Data: 0.27MB + Index: 0.00MB + Engine InnoDB
wpx_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wpx_pmxe_posts: Data: 0.44MB + Index: 0.00MB + Engine InnoDB
wpx_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_pmxi_imports: Data: 0.31MB + Index: 0.00MB + Engine InnoDB
wpx_pmxi_posts: Data: 0.45MB + Index: 0.00MB + Engine InnoDB
wpx_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_portfolio_catmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_postmeta: Data: 48.58MB + Index: 40.17MB + Engine InnoDB
wpx_posts: Data: 13.52MB + Index: 2.48MB + Engine InnoDB
wpx_product_catmeta: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wpx_pum_subscribers: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpx_sitemap: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpx_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpx_terms: Data: 0.20MB + Index: 0.30MB + Engine InnoDB
wpx_term_relationships: Data: 0.47MB + Index: 0.34MB + Engine InnoDB
wpx_term_taxonomy: Data: 0.20MB + Index: 0.22MB + Engine InnoDB
wpx_usermeta: Data: 6.52MB + Index: 8.03MB + Engine InnoDB
wpx_users: Data: 0.28MB + Index: 0.30MB + Engine InnoDB
wpx_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpx_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_wc_customer_lookup: Data: 0.36MB + Index: 0.25MB + Engine InnoDB
wpx_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpx_wc_order_coupon_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpx_wc_order_product_lookup: Data: 2.52MB + Index: 1.52MB + Engine InnoDB
wpx_wc_order_stats: Data: 1.52MB + Index: 0.55MB + Engine InnoDB
wpx_wc_order_tax_lookup: Data: 0.20MB + Index: 0.19MB + Engine InnoDB
wpx_wc_product_meta_lookup: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
wpx_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpx_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpx_wfBlockedIPLog: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wpx_wfBlocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpx_wfConfig: Data: 1.02MB + Index: 0.00MB + Engine InnoDB
wpx_wfCrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_wfFileMods: Data: 9.52MB + Index: 0.00MB + Engine InnoDB
wpx_wfHits: Data: 1.02MB + Index: 1.14MB + Engine InnoDB
wpx_wfHoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpx_wfIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpx_wfKnownFileList: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wpx_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpx_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_wfLogins: Data: 0.38MB + Index: 0.17MB + Engine InnoDB
wpx_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpx_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_wfNotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_wfPendingIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpx_wfReverseCache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_wfSNIPCache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpx_wfStatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wpx_wfTrafficRates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_woocommerce_exported_csv_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpx_wsp_mails: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpx_wsp_sessions_v2: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpx_wysija_campaign: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_wysija_campaign_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_wysija_custom_field: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_wysija_email: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpx_wysija_email_user_stat: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_wysija_email_user_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_wysija_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_wysija_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_wysija_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpx_wysija_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_wysija_url_mail: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_wysija_user: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wpx_wysija_user_field: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_wysija_user_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_wysija_user_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx_yith_wcwl: Data: 0.13MB + Index: 0.05MB + Engine InnoDB
wpx_yith_wcwl_lists: Data: 0.19MB + Index: 0.75MB + Engine InnoDB
wpx_yoast_seo_links: Data: 0.17MB + Index: 0.06MB + Engine InnoDB
wpx_yoast_seo_meta: Data: 0.14MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 925
dlm_download: 1
dlm_download_version: 1
faq: 17
nav_menu_item: 41
page: 50
popup: 2
popup_theme: 8
post: 53
postman_sent_mail: 250
product: 253
product_variation: 392
revision: 744
shop_coupon: 49
shop_order: 5785
shop_order_refund: 91
tablepress_table: 13
vc_grid_item: 1
wpcf7_contact_form: 6
wphb_minify_group: 21
wysijap: 1
yith-wcbm-badge: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (47) ###

Ultimate Addons for Visual Composer: by Brainstorm Force – 3.16.12
Advanced Custom Fields: by Elliot Condon – 5.9.1
Simple SEO: by David Cole – 1.5.4
Companion Sitemap Generator: by Papin Schipper – 4.2.0
Contact Form 7: by Takayuki Miyoshi – 5.3
Contact Form CFDB7: by Arshid – 1.2.5.3
Custom Order Numbers for WooCommerce: by Tyche Softwares – 1.2.10 – Installed version not tested with active version of WooCommerce 4.6.1
Enhanced E-commerce for Woocommerce store: by Tatvic – 2.3.6.1
Envato Market: by Envato – 2.0.5
Facebook for WooCommerce: by Facebook – 2.1.2
Flexible Shipping UPS: by WP Desk – 1.10.1
Insert Headers and Footers: by WPBeginner – 1.4.6
WPBakery Page Builder: by Michael M - WPBakery.com – 6.0.5
Master Slider Pro: by averta – 2.29.0
PHP Compatibility Checker: by WP Engine – 1.5.0
Popup Maker: by Popup Maker – 1.12.0
Porto Theme - Functionality: by P-Themes – 1.4
WordPress Post Type Archive Links: by Stephen Harris – 1.3.1
PW WooCommerce Exclude Free Shipping: by Pimwick
LLC – 1.17

YoastSEO Quick Edit: by roc – 1.0.0
Really Simple CAPTCHA: by Takayuki Miyoshi – 2.0.2
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.4
TablePress: by Tobias B?thge – 1.12
User Role Editor: by Vladimir Garagulya – 4.56.1
WooCommerce Waitlist Premium: by XootiX – 1.2 – Installed version not tested with active version of WooCommerce 4.6.1
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.6 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Stripe Gateway: by WooCommerce – 4.5.3 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.24 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.17 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Wholesale Prices: by Rymera Web Co – 1.12
WooCommerce: by Automattic – 4.6.1
Wordfence Security: by Wordfence – 7.4.12
Yoast SEO Premium: by Team Yoast – 8.0
WP All Import Pro: by Soflyy – 4.6.5
WordPress Database Backup: by Austin Matzko – 2.3.3
WP Maximum Execution Time Exceeded: by Johnnie J. O'Dell Jr. – 1.0.2
WP Product Feed Manager: by Michel Jongbloed – 1.25.0
WP Rollback: by Impress.org – 1.7.1
WP Sitemap Page: by Tony Archambeau – 1.6.2
Smush: by WPMU DEV – 3.7.1
WP STAGING: by WP-STAGING – 2.7.7
WP All Import - WooCommerce Add-On Pro: by Soflyy – 3.2.5 – Installed version not tested with active version of WooCommerce 4.6.1
YITH Custom Thank You Page for Woocommerce: by YITH – 1.3.0
YITH WooCommerce Ajax Product Filter: by YITH – 3.11.3
YITH WooCommerce Ajax Search: by YITH – 1.8.2
YITH WooCommerce Badge Management: by YITH – 1.4.5
YITH WooCommerce Wishlist: by YITH – 3.0.15

### Inactive Plugins (6) ###

Advanced Coupons for WooCommerce Free: by Rymera Web Co – 1.3
Advanced Coupons for WooCommerce Premium: by Rymera Web Co – 2.2.2 – Installed version not tested with active version of WooCommerce 4.6.1
Google XML Sitemaps: by Auctollo – 4.1.1
Sitemap Generator: by Marco Beierer – 1.7.1
WooCommerce AvaTax: by SkyVerge – 1.10.5 – Installed version not tested with active version of WooCommerce 4.6.1
WP All Export Pro: by Soflyy – 1.6.2

### Must Use Plugins (1) ###

Website Pro Add-ons: by Website Pro Group – 1.0.0

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: ? Page not set
Cart: #25 - /cart/
Checkout: #26 - /checkout/
My account: #27 - /my-account/
Terms and conditions: #671 - /terms-conditions/

### Theme ###

Name: Porto
Version: 5.0.1
Author URL: https://www.portotheme.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: porto/woocommerce/archive-product.php
porto/woocommerce/cart/cart-shipping.php
porto/woocommerce/cart/cart-totals.php
porto/woocommerce/cart/cart.php version 3.7.0 is out of date. The core version is 3.8.0
porto/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0
porto/woocommerce/cart/mini-cart.php
porto/woocommerce/cart/proceed-to-checkout-button.php
porto/woocommerce/cart/shipping-calculator.php version 3.5.0 is out of date. The core version is 4.0.0
porto/woocommerce/checkout/form-billing.php
porto/woocommerce/checkout/form-checkout.php
porto/woocommerce/checkout/form-coupon.php
porto/woocommerce/checkout/form-login.php version 3.4.0 is out of date. The core version is 3.8.0
porto/woocommerce/checkout/form-pay.php
porto/woocommerce/checkout/payment.php
porto/woocommerce/checkout/review-order.php version 3.3.0 is out of date. The core version is 3.8.0
porto/woocommerce/content-product.php
porto/woocommerce/content-product_cat.php
porto/woocommerce/content-single-product.php
porto/woocommerce/content-widget-product.php
porto/woocommerce/global/form-login.php
porto/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 4.0.0
porto/woocommerce/global/wrapper-start.php
porto/woocommerce/loop/add-to-cart.php
porto/woocommerce/loop/loop-end.php
porto/woocommerce/loop/loop-start.php
porto/woocommerce/loop/no-products-found.php
porto/woocommerce/loop/orderby.php
porto/woocommerce/loop/pagination.php
porto/woocommerce/loop/rating.php
porto/woocommerce/loop/sale-flash.php
porto/woocommerce/myaccount/downloads.php
porto/woocommerce/myaccount/form-add-payment-method.php version 3.4.0 is out of date. The core version is 4.3.0
porto/woocommerce/myaccount/form-edit-account.php
porto/woocommerce/myaccount/form-edit-address.php
porto/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 4.1.0
porto/woocommerce/myaccount/form-lost-password.php
porto/woocommerce/myaccount/form-reset-password.php
porto/woocommerce/myaccount/lost-password-confirmation.php version 3.5.2 is out of date. The core version is 3.9.0
porto/woocommerce/myaccount/my-account.php
porto/woocommerce/myaccount/my-address.php
porto/woocommerce/myaccount/my-downloads.php
porto/woocommerce/myaccount/my-orders.php
porto/woocommerce/myaccount/orders.php
porto/woocommerce/myaccount/payment-methods.php
porto/woocommerce/myaccount/view-order.php
porto/woocommerce/order/form-tracking.php
porto/woocommerce/order/tracking.php
porto/woocommerce/single-product/add-to-cart/simple.php
porto/woocommerce/single-product/add-to-cart/variable.php
porto/woocommerce/single-product/meta.php
porto/woocommerce/single-product/product-attributes.php
porto/woocommerce/single-product/product-image.php
porto/woocommerce/single-product/product-thumbnails.php
porto/woocommerce/single-product/rating.php
porto/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0
porto/woocommerce/single-product/review-meta.php
porto/woocommerce/single-product/review-rating.php
porto/woocommerce/single-product/review.php
porto/woocommerce/single-product/sale-flash.php
porto/woocommerce/single-product/short-description.php
porto/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0
porto/woocommerce/single-product/title.php
porto/woocommerce/single-product/up-sells.php
porto/woocommerce/single-product-reviews.php version 3.6.0 is out of date. The core version is 4.3.0

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Complete: 2,823
Oldest: 2020-09-28 10:25:20 -0400
Newest: 2020-10-29 10:20:25 -0400

Failed: 8
Oldest: –
Newest: –

Pending: 3
Oldest: 2020-10-29 10:35:25 -0400
Newest: 2020-10-29 13:38:58 -0400

Plugin Support

fevered – a11n

(@fevered)

4 years, 4 months ago

Thank you for that! I think a good place to start for troubleshooting this issue would be to test for if this is either a conflict with your theme or with another plugin.
?
The best way to determine this is to:

Temporarily switch your theme to Storefront
Disable all plugins except for WooCommerce
Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Thread Starter

mvandrasik

(@mvandrasik)

4 years, 4 months ago

So I was able to get it to function again by deactivating all plugins and then reactivating them one by one. It seems whenever I activate the 42nd plugin-regardless of which one-that same error reoccurs, so I’m not really able to pinpoint which plugin is causing the issue.

fcrowe

(@fcrowe)

4 years, 4 months ago

I’m having the same issue on my site. I can’t turn off all plugins as I do not have time to re-enable and reprogram every one of them. I did delete all latest added plugins but still having the error. Would be helpful to know why is happening as I have products I need to add to the site.
THanks.

Plugin Support

fevered – a11n

(@fevered)

4 years, 4 months ago

Hey @mvandrasik! That is very strange that it is always the 42nd plugin. I wonder if it could be related to hosting – possibly timeouts to do with the number of plugins active?

Hey @fcrowe – I’m sorry to hear you’re having the same issue! I’d recommend running the test I recommended above on a staging site as it will not cause interruptions to the live site.

Plugin Support