• Resolved riaface

    (@riaface)


    Hi,

    WooCommerce was working perfectly for me this morning, and now I get an internal server error during checkout after trying to process credit card details (I’m using Stripe). Here’s what’s in console: Failed to load resource: the server responded with a status of 500 (Internal Server Error)

    I’ve tried disabling plugins but no joy!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter riaface

    (@riaface)

    Hi, can someone get back to me on this please? I’m tearing my hair out! Sorry for not including my system status report previously. Here it is:

    
    ### WordPress Environment ###
    
    Home URL: https://sundragonpottery.co.uk
    Site URL: https://sundragonpottery.co.uk
    WC Version: 3.1.2
    Log Directory Writable: ?
    WP Version: 4.8.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_GB
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.22
    PHP Post Max Size: 100 MB
    PHP Time Limit: 0
    PHP Max Input Vars: 1000
    cURL Version: 7.41.0
    OpenSSL/1.0.2a
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.17
    Max Upload Size: 100 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 3.1.2
    WC Database Prefix: lxxv_
    woocommerce_sessions: ?
    woocommerce_api_keys: ?
    woocommerce_attribute_taxonomies: ?
    woocommerce_downloadable_product_permissions: ?
    woocommerce_order_items: ?
    woocommerce_order_itemmeta: ?
    woocommerce_tax_rates: ?
    woocommerce_tax_rate_locations: ?
    woocommerce_shipping_zones: ?
    woocommerce_shipping_zone_locations: ?
    woocommerce_shipping_zone_methods: ?
    woocommerce_payment_tokens: ?
    woocommerce_payment_tokenmeta: ?
    MaxMind GeoIP Database: ? The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from https://dev.maxmind.com/geoip/legacy/geolite/ to the path: . Scroll down to "Downloads" and download the "Binary / gzip" file next to "GeoLite Country". Please remember to uncompress GeoIP.dat.gz and upload the GeoIP.dat file only.
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (23) ###
    
    LayerSlider WP: by Kreatura Media – 6.5.7
    AccessPress Instagram Feed: by AccessPress Themes – 2.2.8
    All-in-One WP Migration: by ServMask – 6.55
    Better Search Replace: by Delicious Brains – 1.3
    Blogger Importer: by wordpressdotorg – 0.9
    Duplicate Post: by Enrico Battocchi – 3.2
    Envato WordPress Toolkit: by Envato – 1.7.3
    Featured Video Plus: by Alexander H?reth – 2.3.3
    WPBakery Visual Composer: by Michael M - WPBakery.com – 5.2.1
    Qode Instagram Widget: by Qode Themes – 1.2
    Qode Quick Links: by Qode Themes – 1.0
    Qode Twitter Feed: by Qode Themes – 1.1
    Slider Revolution: by ThemePunch – 5.4.5.1
    Timetable Responsive Schedule For WordPress: by QuanticaLabs – 3.8
    WooCommerce Catalog Enquiry: by WC Marketplace
    The Grey Parrots – 3.1.2
    
    WooCommerce Stripe Gateway: by WooCommerce – 3.2.3
    WOOF - WooCommerce Products Filter: by realmag777 – 1.1.7
    WooCommerce: by Automattic – 3.1.2
    WooSidebars: by WooThemes – 1.4.3
    Wordfence Security: by Wordfence – 6.3.17
    Yoast SEO: by Team Yoast – 5.3.3
    WPForms Lite: by WPForms – 1.4.0.1
    YITH Event Tickets for WooCommerce: by YITHEMES – 1.1.3
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    ticket-event (ticket-event)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #376 - /pottery-courses/
    Basket: #413 - /basket/
    Checkout: #414 - /checkout/
    My account: #415 - /my-account/
    
    ### Theme ###
    
    Name: Sundragon
    Version: 1.0.0
    Author URL: https://www.growbeyond.co.uk/
    Child Theme: ?
    Parent Theme Name: Bridge
    Parent Theme Version: 11.2
    Parent Theme Author URL: https://www.qodethemes.com/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    Overrides: bridge/woocommerce/cart/cart-empty.php
    bridge/woocommerce/cart/cart-shipping.php
    bridge/woocommerce/cart/cart-totals.php
    bridge/woocommerce/cart/cart.php
    bridge/woocommerce/cart/shipping-calculator.php
    bridge/woocommerce/checkout/form-coupon.php
    bridge/woocommerce/checkout/thankyou.php
    bridge/woocommerce/content-product.php
    bridge/woocommerce/content-single-product.php
    sundragon/woocommerce/emails/customer-completed-order.php
    bridge/woocommerce/global/form-login.php
    bridge/woocommerce/global/quantity-input.php
    bridge/woocommerce/loop/add-to-cart.php
    bridge/woocommerce/loop/loop-start.php
    bridge/woocommerce/loop/pagination.php
    bridge/woocommerce/loop/rating.php
    bridge/woocommerce/loop/result-count.php
    bridge/woocommerce/loop/sale-flash.php
    bridge/woocommerce/myaccount/form-login.php
    bridge/woocommerce/myaccount/form-lost-password.php
    bridge/woocommerce/myaccount/my-address.php
    bridge/woocommerce/myaccount/my-orders.php
    bridge/woocommerce/single-product/add-to-cart/external.php
    bridge/woocommerce/single-product/add-to-cart/grouped.php
    bridge/woocommerce/single-product/add-to-cart/simple.php
    bridge/woocommerce/single-product/add-to-cart/variable.php
    bridge/woocommerce/single-product/related.php
    bridge/woocommerce/single-product/sale-flash.php
    bridge/woocommerce/single-product/tabs/additional-information.php
    bridge/woocommerce/single-product/tabs/description.php
    bridge/woocommerce/single-product/tabs/tabs.php
    bridge/woocommerce/single-product/up-sells.php
    
    
    • This reply was modified 7 years, 6 months ago by riaface.
    Thread Starter riaface

    (@riaface)

    Never mind, I’ve fixed it. For anyone else who finds this: I deactivated all plugins, then activated them again one by one. The error didn’t repeat.

Viewing 2 replies - 1 through 2 (of 2 total)
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