Internal server error during checkout
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Hi,
WooCommerce was working perfectly for me this morning, and now I get an internal server error during checkout after trying to process credit card details (I’m using Stripe). Here’s what’s in console: Failed to load resource: the server responded with a status of 500 (Internal Server Error)
I’ve tried disabling plugins but no joy!
The page I need help with: [log in to see the link]
Viewing 2 replies - 1 through 2 (of 2 total)
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Hi, can someone get back to me on this please? I’m tearing my hair out! Sorry for not including my system status report previously. Here it is:
### WordPress Environment ### Home URL: https://sundragonpottery.co.uk Site URL: https://sundragonpottery.co.uk WC Version: 3.1.2 Log Directory Writable: ? WP Version: 4.8.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: en_GB ### Server Environment ### Server Info: Apache PHP Version: 5.6.22 PHP Post Max Size: 100 MB PHP Time Limit: 0 PHP Max Input Vars: 1000 cURL Version: 7.41.0 OpenSSL/1.0.2a SUHOSIN Installed: – MySQL Version: 5.7.17 Max Upload Size: 100 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 3.1.2 WC Database Prefix: lxxv_ woocommerce_sessions: ? woocommerce_api_keys: ? woocommerce_attribute_taxonomies: ? woocommerce_downloadable_product_permissions: ? woocommerce_order_items: ? woocommerce_order_itemmeta: ? woocommerce_tax_rates: ? woocommerce_tax_rate_locations: ? woocommerce_shipping_zones: ? woocommerce_shipping_zone_locations: ? woocommerce_shipping_zone_methods: ? woocommerce_payment_tokens: ? woocommerce_payment_tokenmeta: ? MaxMind GeoIP Database: ? The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from https://dev.maxmind.com/geoip/legacy/geolite/ to the path: . Scroll down to "Downloads" and download the "Binary / gzip" file next to "GeoLite Country". Please remember to uncompress GeoIP.dat.gz and upload the GeoIP.dat file only. ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (23) ### LayerSlider WP: by Kreatura Media – 6.5.7 AccessPress Instagram Feed: by AccessPress Themes – 2.2.8 All-in-One WP Migration: by ServMask – 6.55 Better Search Replace: by Delicious Brains – 1.3 Blogger Importer: by wordpressdotorg – 0.9 Duplicate Post: by Enrico Battocchi – 3.2 Envato WordPress Toolkit: by Envato – 1.7.3 Featured Video Plus: by Alexander H?reth – 2.3.3 WPBakery Visual Composer: by Michael M - WPBakery.com – 5.2.1 Qode Instagram Widget: by Qode Themes – 1.2 Qode Quick Links: by Qode Themes – 1.0 Qode Twitter Feed: by Qode Themes – 1.1 Slider Revolution: by ThemePunch – 5.4.5.1 Timetable Responsive Schedule For WordPress: by QuanticaLabs – 3.8 WooCommerce Catalog Enquiry: by WC Marketplace The Grey Parrots – 3.1.2 WooCommerce Stripe Gateway: by WooCommerce – 3.2.3 WOOF - WooCommerce Products Filter: by realmag777 – 1.1.7 WooCommerce: by Automattic – 3.1.2 WooSidebars: by WooThemes – 1.4.3 Wordfence Security: by Wordfence – 6.3.17 Yoast SEO: by Team Yoast – 5.3.3 WPForms Lite: by WPForms – 1.4.0.1 YITH Event Tickets for WooCommerce: by YITHEMES – 1.1.3 ### Settings ### API Enabled: ? Force SSL: ? Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) ticket-event (ticket-event) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) ### WC Pages ### Shop base: #376 - /pottery-courses/ Basket: #413 - /basket/ Checkout: #414 - /checkout/ My account: #415 - /my-account/ ### Theme ### Name: Sundragon Version: 1.0.0 Author URL: https://www.growbeyond.co.uk/ Child Theme: ? Parent Theme Name: Bridge Parent Theme Version: 11.2 Parent Theme Author URL: https://www.qodethemes.com/ WooCommerce Support: ? ### Templates ### Archive Template: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: bridge/woocommerce/cart/cart-empty.php bridge/woocommerce/cart/cart-shipping.php bridge/woocommerce/cart/cart-totals.php bridge/woocommerce/cart/cart.php bridge/woocommerce/cart/shipping-calculator.php bridge/woocommerce/checkout/form-coupon.php bridge/woocommerce/checkout/thankyou.php bridge/woocommerce/content-product.php bridge/woocommerce/content-single-product.php sundragon/woocommerce/emails/customer-completed-order.php bridge/woocommerce/global/form-login.php bridge/woocommerce/global/quantity-input.php bridge/woocommerce/loop/add-to-cart.php bridge/woocommerce/loop/loop-start.php bridge/woocommerce/loop/pagination.php bridge/woocommerce/loop/rating.php bridge/woocommerce/loop/result-count.php bridge/woocommerce/loop/sale-flash.php bridge/woocommerce/myaccount/form-login.php bridge/woocommerce/myaccount/form-lost-password.php bridge/woocommerce/myaccount/my-address.php bridge/woocommerce/myaccount/my-orders.php bridge/woocommerce/single-product/add-to-cart/external.php bridge/woocommerce/single-product/add-to-cart/grouped.php bridge/woocommerce/single-product/add-to-cart/simple.php bridge/woocommerce/single-product/add-to-cart/variable.php bridge/woocommerce/single-product/related.php bridge/woocommerce/single-product/sale-flash.php bridge/woocommerce/single-product/tabs/additional-information.php bridge/woocommerce/single-product/tabs/description.php bridge/woocommerce/single-product/tabs/tabs.php bridge/woocommerce/single-product/up-sells.php
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This reply was modified 7 years, 6 months ago by
riaface.
Never mind, I’ve fixed it. For anyone else who finds this: I deactivated all plugins, then activated them again one by one. The error didn’t repeat.
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This reply was modified 7 years, 6 months ago by
Viewing 2 replies - 1 through 2 (of 2 total)
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