Internal Server Error

  • Resolved qujck

    (@qujck)


    6 years, 5 months ago

    I’m getting an error when trying to restore a backup of my site into a newly created wordpress site (my database was lost last Friday). The error is

    updraft_send_command: error: error (Internal Server Error)

    Reading through other issues with a similar error message I can see I should be able to find a log file in wp-content/updraft but there doesn’t seem to be a log file in this folder, it contains the 5 files I’ve uploaded plus index.html, .htacess and web.config. Could this be a permissions problem?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter qujck

    (@qujck)

    the error only occurs for database restore, plug ins and themes both completed successfully

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    It appears that a fatal error is occurring before the log file can be created.

    Please could you (or your hosts/server admin) check the PHP error logs? These logs should have a record of the fatal error that is occurring, with more information on the cause.

    Please could you send us a copy of that error information?

    Thread Starter qujck

    (@qujck)

    Hi, sorry for the delay, after some to-ing and fro-ing it seems I can’t enable logging

    As it’s Windows, you can’t enable PHP logging within a .htaccess file.
    You would probably be best off enabling WP_DEBUG within your wp-config.php file.

    Thread Starter qujck

    (@qujck)

    Does this mean I’m out of luck – there’s no way I can get this data restored?

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    Apologies for the delay.

    You can restore the database backup manually. This can be done by selecting the site database in your SQL database management tool (such as phpMyAdmin), and importing the database backup file.

    Thread Starter qujck

    (@qujck)

    Thank you. So much. That was so easy.

Viewing 6 replies - 1 through 6 (of 6 total)
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