Internal Server Error

  • Resolved sneakz

    (@sneakz)


    7 years, 1 month ago

    Hi,

    After the update, our website suddenly goes to internal server error, only for the admin section. We can no longer access anything beyond /wp-admin/
    I’m not sure why this occurred but had to I disable the plugin via cPanel because the site admin is no longer accessible. After renaming the plugin, the /wp-admin/ is working again. Please do check this one.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • This just happened to me too. That’s why I came here, to check if it was Strong Testimonials or the other plugin I updated at the same time.

    I don’t know how to do what you’re saying you did, though. My site admin is still down. Can’t get in…

    Thread Starter sneakz

    (@sneakz)

    Hi Steph,

    The solution I did for now is go to file manager/FTP under plugins and I renamed the strong testimonial folder to disable it. I got my admin site working but the testimonials are disabled for now.

    Hope this can help you while waiting for them to fix it.

    • This reply was modified 7 years, 1 month ago by sneakz.

    Oh great. Thanks a heap. Now at least I can use admin while waiting.

    Thread Starter sneakz

    (@sneakz)

    No problem!

    Plugin Contributor Chris Dillon

    (@cdillon27)

    My sincere apologies.

    Simply delete the strong-testimonials folder via file manager or FTP then install version 2.27.2 via the normal route. You won’t lose any settings or testimonials.

    • This reply was modified 7 years, 1 month ago by Chris Dillon.

    Excellent! Thanks Chris. And Thanks sneakz.

    Thread Starter sneakz

    (@sneakz)

    All good now. Thanks for the fix Chris! You’re welcome stepheniryna.

Viewing 7 replies - 1 through 7 (of 7 total)
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