Internal Server Error

  • Last night I cloned my new site over onto my main site domain. All is appearing and working fine, and was appearing and working fine before cloning/migrating.

    Today, the membership directory is not allowing anyone to upload a new profile photo, on either domains. The error is: Internal Server Error.

    I have run a plugin/theme conflict test, and this happens with only UM plugin activated. My hosting says it is not on there end, and I have tried every suggestion listed, including completely deleting the plugin and starting over. PLEASE HELP!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @jenswedhin,

    Do you have any security plugins installed?
    Are you on the latest 1.3.86 version of the plugin?
    Can you please open your browser developers console and check for errors?

    Regards.

    I am having this issue as well. I am using the newest version of the plug-in 1.3.88 and the only error is on this /wp-content/plugins/ultimate-member/core/lib/upload/um-image-upload.php

    Hello – I had the same problem, with upload picture functionality working on my localhost but not on my server. I have my wordpress installation on an AWS server I had set up myself.

    Anyway, I noticed the error was reported from um-image-upload.php, and debugged line by line, and figured out that it was generated by the line $image = imagecreatefromjpeg($filepath); You need the php-gd library in order for the imagecreatefromjpeg function to be available. Once I installed that on my server (for a typical AWS instance, that’s yum install php70-gd) and restarted the server the problem was resolved.

    Hope this helps some other people as well! If you don’t have direct access to your server, check with your host provider.

Viewing 3 replies - 1 through 3 (of 3 total)
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