Internal Server Error

  • Resolved HareBraneDesign

    (@harebranedesign)


    9 years ago

    I get a Server Error when trying to update plugins or access some tabs in the dashboard. I also can’t update menus. – I make the changes but they do not save

    https://lionsden.harebranedesign.com/wp

    Error Message Reads:
    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Geoffrey Shilling

    (@geoffreyshilling)

    Volunteer Moderator

    There can be a number of reasons for an Internal Server Error. Here are some thing you try to solve it:

    • The most likely issue is a corrupted .htaccess file. Log in to your site root using FTP and rename your .htaccess file to .htaccess_old. Try loading your site to see if this has solved your problem. If it works, make sure to visit Settings > Permalinks and reset your permalinks. This will generate a new .htaccess file for you.
    • Try deactivating all of your Plugins to see if it is a Plugin issue. If you are unable to access your WordPress Administration Screens, deactivate your Plugins via FTP by following these instructions.
    • Switch the Theme to the WordPress Twenty Fifteen Theme to eliminate any Theme-related problems.
    • Increase the PHP Memory limit
    • Try re-uploading the wp-admin and wp-includes folders from a fresh install of WordPress.
    Thread Starter HareBraneDesign

    (@harebranedesign)

    the .htaccess file was it, thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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