Internal Server Error

Am having a similar issue as Levente. But only when I test payment to Paypal. Other pay methods seem fine. All pages are installed & email address are functioning well.

Here’s my website

Other than that, Woocommerce would have to be the bestest plugin ever, ever, ever.

WC 2.4.7 works for most, so the cause is likely to be some incompatibility with one of your plugins or your theme.

If you can get into admin, deactivate plugins that way. If not, you can disable your plugins by renaming their directory using ftp or your host’s file manager software.

Similarly if you rename the theme folder the default theme should kick in.

By trial and error, try to identify the software component that is causing the problem.

Its at this point you are glad you have a recent backup.

Hi,

I have the same issue. Let me include what I’ve seen till now.

I’ve got a problem with the check out. In the moment a user press the button “Check out” the shop returns an error: Internal Server Error.
You can find the error in the following screenshot: https://www.teachcampus.com/images/error.png

Please, notice that it’s not a 500 Internal server error returned by the server and a black page, it’s a controlled error returned by WP.

I’ve tried several things such as remove plugins, increase the memory, etc… and nothing. I’ve noticed few things that maybe can help:

1) If the user sign up in the system before to the purchase and when press the Check out button is already logged in the system, then it works.

2) If I rename .htaccess file (i.e. .htaccess.bak) and push the Check out button again then it returns a different message than Internal Server Error. So, It looks like this could be a clue. But I’ve tried to remove it, regenarate it with the permalinks, etc… and nothing works.

3) Even though, of the error in the moment that the user push “Check out” button the user is generated in the WP.

Summary Info:
WP 4.3.1
Limit Memory 64 Mb
Woocommerce 2.4.7
WC Database Versión: 2.4.7
Theme: Customizr 3.4.13

System report:

### WordPress Environment ###

Home URL: https://www.catalobox.com
Site URL: https://www.catalobox.com
WC Version: 2.4.7
Log Directory Writable: ? /home/…/wp-content/uploads/wc-logs/
WP Version: 4.3.1
WP Multisite: –
WP Memory Limit: 64 MB
WP Debug Mode: –
Language: es_ES

### Server Environment ###

Server Info: Apache
PHP Version: 5.4.19
PHP Post Max Size: 33 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
SUHOSIN Installed: –
MySQL Version: 5.5.43
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Publicar remoto: ?
Obtén remoto: ?

### Database ###

WC Database Version: 2.4.7
:
woocommerce_api_keys: ?
woocommerce_attribute_taxonomies: ?
woocommerce_termmeta: ?
woocommerce_downloadable_product_permissions: ?
woocommerce_order_items: ?
woocommerce_order_itemmeta: ?
woocommerce_tax_rates: ?
woocommerce_tax_rate_locations: ?

### Active Plugins (23) ###

AfterShip – WooCommerce Tracking: por AfterShip – 1.4.6
Asesor de Cookies: por Carlos Doral Pérez – 0.21
iThemes Security: por iThemes – 5.1.0
Contact Form Builder: por WebDorado – 1.0.31
Custom Facebook Feed: por Smash Balloon – 2.3.10
Edwiser Bridge – WordPress Moodle LMS Integration: por WisdmLabs – 1.0.2
EGW Social Share: por Saif Sohel([email protected]) – 2.0
Enhanced E-commerce for Woocommerce store: por Tatvic – 1.0.16
MailChimp for WordPress Lite: por ibericode – 2.3.16
Mailchimp Forms by Optin Cat: por Fatcat Apps – 1.4.0
Ninja Forms: por The WP Ninjas – 2.9.28
PayPal for WooCommerce: por Angell EYE – 1.1.7.4
RedSys Gateway for WooCommerce: por codection – 1.1.5
Simple Twitter Tweets: por Ashley Sheinwald – 4.0
WooCommerce Table Rate Shipping by Mangohour: por mangohour – 1.1.0
WooCommerce – APG Weight and Postcode/State/Country Shipping: por Art Project Group – 1.9.0.4
WooCommerce Extended Coupon Features: por Jos Koenis – 2.2.1
WooCommerce EU VAT Compliance (Free): por David Anderson – 1.10.10
WooCommerce MailChimp: por Adam Anderly – 1.3.6
WooCommerce: por WooThemes – 2.4.7
Yoast SEO: por Equipo Yoast – 2.3.5
WP HTML Mail: por haet webdevelopment – 1.1
WP-Mail-SMTP: por Callum Macdonald – 0.9.5

### Settings ###

Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2

### API ###

API Enabled: ?
API Version: 3.0.0

### WC Pages ###

Base de la tienda: #113 – /tienda/
Carrito: #114 – /carro/
Finalizar compra: #115 – /finalizar-comprar/
Mi cuenta: #116 – /mi-cuenta/

### Taxonomies ###

Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: Customizr
Version: 3.4.13
Author URL: https://presscustomizr.com/
Child Theme: ? – Si está modificando WooCommerce o un tema de los padres que no construye personalmente le recomendamos que utilice un tema menor. Ver: Cómo crear un tema infantil
WooCommerce Support: ?

### Templates ###

Overrides: –

@catalabox
I would not expect 64MB to be enough memory for your long list of plugins. I suggest you increase it to 256MB. Sorry I can’t say if that will fix the problem.

Hi @lorro

Thanks for your quick answer. I’ve tried increasing memory to 256M and 512M and I have the same issue.

I had an internal server error when checking out in WooCommerce and after frustrating round after round of testing, discovered that when I turn off the Woocommerce Mailchimp plugin, the checkout process works.
Let me know if this helps anyone else!

Hey folks,
Please shoot an email to your hosting provider describing your problem or request them to provide you the later version of php installation.
Let me know if it works. Thanks in advance!

Has anyone figured this out or tested the solutions provided above?
I’m having the same issue but mine seems to be more random. sometimes it happens when working in the dashboard, sometimes it happens when people checkout. The only thing that i can possibly correlate to this happening is possibly when the google bots hit my site but I can’t even confirm that as it doesn’t seem to be constant. All I know is about once a week or so my site starts issues this all the time for a few hours then it just goes away.
My host has been no help at all and I can’t find any error in any logs even with the debugger enabled.