Internal Server Error

Hi Saish_neugi,

Sorry you ran into issues here!

There’s two possibilities that I can see.

One is that you have a conflict. Here is an article about how to test for theme and plugin conflicts with Business Directory, which may help pinpoint the issue: https://businessdirectoryplugin.com/support-forum/faq/how-to-check-for-plugin-and-theme-conflicts-with-bd/

You’ll want to start with BD active on a default theme and no other plugins running. Activate the plugins one at a time until you find the culprit.

Two and unfortunately, more likely in my experience, you’re probably running on shared hosting. BD requires a “reasonable” amount of resources to run and if your server is underpowered, it can’t handle the load.

We talk about this in more detail here: https://businessdirectoryplugin.com/support-forum/faq/what-kind-of-hosting-should-i-use-for-wordpress-and-why-is-shared-hosting-a-problem/

Thank you for the reply. Probably the problem is with my hosting as you said. Coz i have tried the first step before that is disabling the plugins and theme.

If you need a better host, at the bottom of the article I linked above about shared hosting, there’s an unbiased comparison of hosts (really!) that may help you find something within your budget.

Hello,
I contacted my web administrator regarding my server and i found that its a dedicated server and not shared. So i don’t think the internal server error would be because of that.

Hi Saish,

Well, this discussion might be more productive offline then. Contact us here with a link to the forum thread and we’ll continue talking: https://businessdirectoryplugin.com/contact/

Hello,

The plugin worked after i included the following code in my wp-config.php
define('WP_DEBUG', true); define('WP_DEBUG_LOG', true); define('WP_DEBUG_DISPLAY', false); @ini_set('display_errors',0);

I checked my log file and it has this error :
PHP Warning: file_exists(): open_basedir restriction in effect. File(C:\Inetpub\vhosts\mydomain.com\httpdocs\beta/wp-content/plugins/https://mydomain.com/beta/wp-admin/post-new.php) is not within the allowed path(s): (C:/Inetpub/vhosts/mydomain.com\;C:\Windows\Temp\) in C:\Inetpub\vhosts\mydomain.com\httpdocs\beta\wp-admin\menu-header.php on line 197

This warning gets updated whenever i visit any of the page related to Business Directory plugin either on admin side or frontend.

I have dropped a message on the link which you provided but no replies yet.

Ah–now that you have the error message, the problem is a bit more clear here.

Try using the suggestion outlined here: https://stackoverflow.com/questions/1846882/open-basedir-restriction-in-effect-file-is-not-within-the-allowed-paths

There’s a problem with your .htaccess in this case, preventing user access to certain files that needs to be allowed. I’m guessing this is a Windows-only sort of issue, since we don’t see this on our Linux servers.