internal server error

Hi Remko,
First let’s tackle the obvious, did you enter the correct ListID? It is not the one from the url, but the 32 character hex code.
Carlo

If this does not work, let me know which other plugins you are using that need to communicate with Campaign Monitor.

I did use the correct code. When i make a new list it will work for one time. There are no other plugins that communicate with campaign monitor at this moment.

But the list of plugins i’m using is:
Admin Columns Pro
Advanced Custom Fields
amr users
Campaign Monitor Dual Registration
CodeStyling Localization
Cookie Banner
CSV Importer
Duplicator
Hallo Dolly
LayerSlider WP
Regenerate Thumbnails
Stag Custom Sidebars
StagTools
Velvet Blues Update URLs
WooCommerce
WooCommerce – Store Exporter
WooCommerce German (de_DE)
WooCommerce PDF Invoices & Packing Slips
Woocommerce Points
WooCommerce Sequential Order Numbers
Wordfence Security
WP All Import – User Import Add-On
WP All Import – WooCommerce Add-On Pro
WP All Import Pro
WP Native Dashboard
WP Thumb
YITH WooCommerce Wishlist

Hi Remko,

I tried to reproduce your error but no success. We need additional information to fix the problem. What is the error message? If you get error 500 without any error message, maybe you can set php settings to see the error (display_errors on, error_reporting E_ALL & ~E_NOTICE).

Carlo

Hi Remco, did you make any progress?

Hi Carlo,

for a while it went better, But now we experience the same problem.
The error log says this:

[Thu Dec 11 15:36:46 2014] [warn] [client 213.127.232.67] mod_fcgid: stderr: PHP Fatal error: Error making request with curl_error: Operation timed out after 10000 milliseconds with 0 bytes received in /var/www/vhosts/dessospaaractie.nl/httpdocs/wp-content/plugins/campaign-monitor-dual-registration/campaignmonitor-createsend-php/class/transport.php on line 158, referer: https://www.dessospaaractie.nl/wp-admin/plugins.php?page=cm-dual-registration

Hi Remco,
The problem is clear. Curl is the service that connects your website to Campaign Monitor. The Campaign Monitor Server is known to be not too fast. So what happens is that it takes more than 10 seconds to update the changes, while there is a time limit on this operation, set by the server on which your website is hosted. Ask your hosting provider to increase the time out value, or your web developer to change it in PHP, if possible.
Good luck, Carlo

Hi Carlo,

We changed the time limit, but it is still not working We get the same error in our logfile.

Our hosting provider suggested that it was a problem whit in the plugin. He gave me this link. Maybe you can take a look at it?

https://stackoverflow.com/questions/4858104/how-to-remove-curl-time-limit-in-php

Thanks

Remko

Hi Remco,

I should study your individual case in more detail to solve the problem for you. However, I cannot give this support for free, it is too much a specific problem. Please contact me at mail at carloroosen dot nl.

Hello to both of you and thank you Carlo for the plugin. I am also now experiencing this error. Without the plugin it takes around 5 seconds to save a field, with the plugin it takes 1-2 minutes if it does not time out.

Was a solution found for this issue?

Hello again – I am sorry to bump this but my website is active and the issue is causing delays for all users at the moment and occasional timeouts. Do either of you have any progress on this issue?

Hello!
Unfortunately I can’t reproduce this bug. Can I get access to a website with this error? Or how else can I help you?