Internal Server Error

  • Mike

    (@internetgenie)


    10 years, 10 months ago

    Hello,

    I have a website hosted with GoDaddy and managed using WordPress for the company I work for internet-genie.co.uk. I work on it myself though the SEO of the site is done by someone else.

    Up until recently the site has worked fine but now I keep getting an Internal Server Error whenever I am working on the site in the admin screens (though I do not think it affects the site if you are using it without logging in though if anyone does come across it if they could let me know I would appreciate it!)

    I have fairly limited experience with the error but when it said server I contacted GoDaddy being our hosting provider. They told me it is likely to be a plug-in or a theme issue with WordPress and to check the forums on here.

    They did tell me to try to disable all the plug-ins and then re-activate them one by one but I am fairly new to this and I am unsure as I do not want to deactivate a plug-in and have it affect the website – if I re-activate them should all the plug-ins keep their original settings or do they need to be reconfigured? ALso they said it may be a theme issue but I have used WordPress Twenty Twelve before on pretty much every website and it works fine.

    If someone could help me diagnose what is causing this and also how to fix it I would be very grateful.

    Thank you in advance!

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  • Your site seems to be working OK, on the front end at least.

    If you’re hitting occasional server error messages, the very first place to check is your log files. You may have to speak to GoDaddy about how you view them but by their very nature, log files are there to log things like errors. Without viewing them, you’re wandering around in the dark.

Viewing 1 replies (of 1 total)
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