Internal Server and fatal errors galore!

  • Resolved Marina

    (@sudsmixer)


    6 years, 5 months ago

    This app has more bugs than I’ve ever seen, and to make matters worse, the support is tenuous for the free version, and the self-serve tools leave a lot to be desired.

    I do get that you do not get the world for free, but if the free version is in pieces, how will anyone commit to using their premium product?

    In all fairness, another plugin started it, and the other plugin was clearly at fault. However, with that being the fact-having robust help files would be a start, and letting a user completely disconnect your product would just about be a requirement.

    Were it not for my host pushing it, I never would have tried it.

    Look, your product–while it works, is fantastic. For what you get, and for very little; it is amazing. Amazing just isn’t any good though, when you’re dealing with repeated internal server errors and fatal errors in the plugin, the last one due to a license mismatch.

    I’m none too happy with my site being stuck with your key connector. Tomorrow, if I get lucky perhaps someone on stack exchange or the like can point me to where exactly in my WP code the rogue leftovers are sitting, and I will personally yank them with a text editor.

    If you can provide your users with some tools, or charge enough to provide a phone number for support (for the starter version), I’ll be happy to use your product again.

    Like I said, it is great – when it works.

    The page I need help with: [log in to see the link]

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  • I am sorry to hear that there have been some issues with our plugin and we apologize for any inconvenience this might have caused you. Our support team will reach out to you to help resolve any of the remaining errors on your website.

    We are always trying to improve BoldGrid and welcome any feedback you have. If you every experience any bugs in the future please create a topic in our Bug Report Forum so we can fix the problem as soon as possible.

    • This reply was modified 6 years, 5 months ago by bgjoe.
    Thread Starter Marina

    (@sudsmixer)

    Thank you so much Bgjoe. You really have a fantastic product, especially for the price. I’m testing out Elementor at the moment, and even it–which is said to be the top of the line does not offer the kind of functionality yours does. Kudos on developing an amazing solution.

    I will update my review and star rating once we have worked out the issues; some of the issues has to do with the Jetpack interface seeming to conflict between www.remarpro.com and WordPress.com, and Jetpack seeming to enter code into the theme, as well as conflicting iwth the building blocks plugin. And that, is certainly not your fault at all.

    What I do want to ask for, in open forum, is two things; for all users for the future.

    1) Create an advanced user module, where the user can control all aspects of the integration – I suppose you could place a terms agreement there to free yourselves from liability for any damage the user does.

    2) At the very least, let the user have the option to fully disconnect your solution from both their wordpress installation and any wordpress.com connections made.

    3) Let the user purchase telephone support for a reasonable penny, which doesn’t put you in the red. I understand that time and employees’ expertise costs money and we should not expect telephone support for free. Make the support 24 hours, alternatively charge a premium for out-of-hours support. What I mean is a separate package which is for the telephone support only. I would have been happy to pay for that to save myself a ton of time and aggravation, and you trying to figure out what went wrong via text, and after the fact.

    As it stands right now, I just need you to fully disconnect my sites from my account, and to reset it to “new” status, as well as point out the locations in the WP insstallation where Boldgrid places the remaining code after all has been uninstalled.

    Which brings me to: Tutorials. My apologies if you have developer tutorials available, I just wasn’t able to find them. It would be awesome if you placed detailed troubleshooting tutorials on your site, akin to what Siteground does. Not my host by the way, they just have a ton of amazing material and deserve props for that.

    Also, thank you for not getting defensive or refusing to tackle the issue. It is very common these days and your handling of the issue shows your true professionalism.

    Like said, I will update my review and the star rating once we have this handled.

    Thank you for providing your suggestions on how we can make BoldGrid better for the future. I have submitted these features on your behalf to our development team for consideration in future releases of our plugins and themes. If you have any other improvements we encourage you to submit them using our Feature Request forum which helps us track these ideas more efficiently.

    If you decide to try BoldGrid again I recommend checking out our Cloud WordPress system which allows you to test new features and functionality before installing it on your website.

    I hope that your correspondence with our support team has addressed any remaining problems on your website, but please let us know if there is anything else that we can do to assist you.

    Thread Starter Marina

    (@sudsmixer)

    Thank you so much bgjoe. I will definitely consider it. I appreciate the resolution, and will add, I also stumbled upon your help pages for developers, they were there, I just hadn’t found them.

Viewing 4 replies - 1 through 4 (of 4 total)
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