Internal Server 500 Error

  • I was trying to update my website (toddmccool.com) to version 4.4, and it spooled and gave me the infamous 500 server error of death. Thankfully the website loads and still works, but I can’t access any my Dashboard or anything via wp-admin.

    I know there’s a way to troubleshoot the issue using a FTP client, but I do all my updating via wp-admin on a web browser. I inherited this website, so I have no idea if it’s hosted by someone else like bluehost, GoDaddy, etc. (I doubt the person who I run the website for would know who hosts it, either.)

    Would there be a way for me download a FTP client like Filezilla to troubleshoot the process? I know this is a common error, so have please pity on me. )’:

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  • Thread Starter anogaki

    (@anogaki)

    UPDATE: I found out the website is hosted through IX Web Hosting.

    Moderator t-p

    (@t-p)

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via FTP or SFTP and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your FTP or SFTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

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