Internal Notes for Shipstation

  • Resolved jayxe2727

    (@jayxe2727)


    3 years, 7 months ago

    Hello. I am trying to get internal notes to pass to shipstation from wc. Shipstations plugin supports internal comments and I created a custom field in woocommerce checkouts called Internal Comments and have tried everything I can to get the info to pass with no luck. Shipstation says it just works and I would have to reach out to wc for help. Anyone have any ideas?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @jayxe2727 ,

    To export custom field data to ShipStation, you would need to make code changes. You can follow the documentation here to add custom code to export the custom field data: https://docs.woocommerce.com/document/shipstation-for-woocommerce/#section-5

    Do let us know if you have any further queries.

    Thread Starter jayxe2727

    (@jayxe2727)

    I understand how to get custom fields to pass and I have done that successfully however it is the Internal Notes that I am having trouble with. In shipstation Internal Notes is not a custom field it is just a normal field but woocommerce does not have a field called Internal Notes so I am just trying to get that to work. I tried internal_notes, internalnotes, and several other variations but no luck.

    Plugin Support Tseten a11n

    (@tibetanitech)

    Hi @jayxe2727

    Did you check the Private Note option in the WooCommerce order details page? Here is a screenshot for reference:

    https://d.pr/i/nKf2Zt
    Link to image: https://d.pr/i/nKf2Zt

Viewing 3 replies - 1 through 3 (of 3 total)
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