Internal 500 Errors After 6.3 Update

  • Resolved tylerarnold23

    (@tylerarnold23)


    7 years, 10 months ago

    After updating Wordfence Security this morning, I started running into a lot of errors on my site. Largely an abundance of internal 500 errors that were blocking me from accessing both the plugin’s dashboard, as well as posts, and other areas within my admin dashboard. Citing permissions errors among others, things persisted even after adjusting permission. It also cited incorrect apache directories, but all issues were resolved when I temporarily deactivated the Wordfence plugin. I also noticed some conflicts with Yoast SEO, that are causing blank post pages, despite there being info hidden below.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WFMattR

    (@wfmattr)

    Hi Tyler,

    Sorry to hear you’re having trouble with the update. Do you know where to find the site’s error logs that show the full messages for the ‘500’ server errors? If so, can you copy and paste the text here?

    If you haven’t already tried, assuming you’ve renamed the folder when you disabled the plugin temporarily, can you install Wordfence within WordPress? Settings should all still remain since they’re in the database.

    -Matt R

    Hello Matt R,
    I’ve just experienced the same problem with my site.
    After renaming the Wordfence’s folder in the Plugins directory, I reinstall the Wordfence plugin from WordPress and it seems to be clean now!
    Thanks again for your quick help.
    Regards,
    Aurélien.

    Thread Starter tylerarnold23

    (@tylerarnold23)

    I’m not sure I have renamed it, I just deactivated it through the WordPress plugin within the plugin tab within my WordPress dashboard. So rename Wordfence’s current folder to anything and then reinstall Wordfence fresh from the plugin tab and it should carry over those files it finds in the database?

    Plugin Author WFMattR

    (@wfmattr)

    Ah, I see. I had thought you meant you couldn’t get to any areas of the dashboard — if you were able to disable the plugin then it’s possible reinstalling won’t help. You can try it though, but since you have access, you can just delete the plugin and install it again within wp-admin.

    Can you find the error logs for the site, and copy & paste the error messages here? Each 500 error should have a longer description in the logs, if the full message isn’t visible in the browser when the error occurs.

    You can also try temporarily disabling other plugins and switching to one of the WP themes (like twentysixteen), and see if the issue still happens — if it works in that situation, you can re-enable plugins one at a time, to see if only one of them causes a conflict with Wordfence.

    -Matt R

Viewing 4 replies - 1 through 4 (of 4 total)
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