Intermittent Paypal Issue – Pending

  • Resolved sreed27

    (@sreed27)


    2 months, 2 weeks ago

    I’ve heard from multiple users that they are getting stuck in the purchase process. From what I’ve gathered, Paypal doesn’t always load correctly after logging in to pay. I’m getting about a 75/25 success rate of “completed” verses “pending” orders and having trouble getting to the bottom of what is happening.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support tristan083

    (@tristan083)

    Hi @sreed27 ,

    Thank you for reaching out.

    I’ve visited your event and tried to make a purchase but I have not been able to reproduce the issue (see https://somup.com/cTVlhYdJzm).

    The intermittent nature of this case tells me that we may be dealing with some caching issues here. As such, I recommend going through our Caching with The Events Calendar knowledgebase article for insights and suggestions.

    Thread Starter sreed27

    (@sreed27)

    Thanks. I followed the instructions and will see how that does.

    Plugin Support tristan083

    (@tristan083)

    You’re welcome, @sreed27!

    Feel free to let us know how you go or if you have further questions/concerns.

    Plugin Support Darian

    (@d0153)

    Hi there,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

Viewing 4 replies - 1 through 4 (of 4 total)
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