Intermittent Issue with the display of Filters

  • Hi Dev,
    Website URL: https://www.surgimedex.in
    Woocommerce version:2.6.13
    Wordpress version:4.7.1
    Issue: Recently my website has started experiencing an issue where most of the filter options will stop showing in the sidebar filters. For example, I have a “category” filter with around 10 categories but only 1 or 2 will show and rest will vanish. This is not happening to just category filter but when the problem occurs it impacts all the other filters like “brand” and “product type” etc.

    Screenshot 1(where this issue can be observed): Click here
    Screenshot 2(normal – no issue):click here

    Additional Insights:

    I figured out a way to temporarily get the issue resolved but it keeps coming back.
    Temporary fix: Just go to Woocommerce product > Categories > Any category that you may have> hit update
    This will make the filters to display everything correctly but this is not a permanent fix. since last 2 days, i had to do this 4-5 times.

    Let me know if you need to know anything else from my end.

    Regards,
    Jas

Viewing 1 replies (of 1 total)
  • Plugin Author Mainul Hassan

    (@shamimmoeen)

    Hi Jas,

    Thank you for using my plugin. In plugin settings page there are a option to clear all transients, if you want then you can completely disable transients. Try to disable transients. After disabling the transients if you face the same issue then I may need to access wp-admin to understand the issue.

    Regards,
    Shamim

Viewing 1 replies (of 1 total)
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