Intermittent Error

  • Hi,

    We use Stripe on our WooCommerce powered WordPress site. Each month we do between $2,500 and $10,000 in sales.

    We’ve noticed that we have quite a few people (4-8 per month) who call in saying that they are getting errors and we process the payments over the phone. It makes us wonder, how many are getting errors but don’t call in?

    When I research the logs I see the errors – Stripe Error.Invalid source object: must be a dictionary or a non-empty string. See API docs at https://stripe.com/docs’. We’ve also run a few test ourselves to see if we can replicate the error, but it seems to happen randomly.

    Is it possible that there is an issue with our settings that would cause the error to occur intermittently? We are using a default WooCommerce shopping cart integration with no custom Stripe API manipulations.

    Thoughts?

    Thanks!

    • This topic was modified 6 years, 12 months ago by lts2016.

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  • Plugin Author nazrulhassanmca

    (@nazrulhassanmca)

    I understand this error ,

    so what actually happens in case of stripe is there could be chance that form is being submitted without a token being received

    So that causes an error

    I will check this

Viewing 1 replies (of 1 total)
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