Interface Not Loading Correctly

  • Resolved theleviaaron

    (@theleviaaron)


    9 months, 3 weeks ago

    Hello,

    I am using the Memberpress Discord plugin, but it does not load in a useable manner. The interface loads a wall of text with no styling applied, and the actual connector interface does not load in a useable way, just the roles all stacked on top of eachother in text with no styling.

    What steps can I take to troubleshoot this and get it fixed?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor Younes

    (@vanbom)

    Hi,
    You can try customizing the CSS to improve the display. Feel free to reach out if you need assistance with this

    Thread Starter theleviaaron

    (@theleviaaron)

    Hey @vanbom thanks for your reply! I would like to get the original code to load as expected opposed to try and re-build it.

    I have attached an image showing how it is currently not loading correctly. Notice under MemerPress Memberships how the roles are stacked with no useable interface to map them. Any help appreciated!

    Plugin Contributor Younes

    (@vanbom)

    it’s weird! this is not the plugin display.
    Please check the error message.
    the plugin should be like this:
    https://ps.w.org/expresstechsoftwares-memberpress-discord-add-on/assets/screenshot-1.png?rev=2708590

    Thread Starter theleviaaron

    (@theleviaaron)

    Thanks for the reference image! When I check my logs I see this

    Which looks like it may be due to me deleting this file: /wp-content/plugins/expresstechsoftwares-memberpress-discord-add-on/admin/partials/pages/memberpress-discord-error-log.php

    If I don’t delete that file, then I get an instant 500 error when I try to load the plugin. With that file still on the server, I also tried deleting the debug.log file in /wp-content and still get a 500 error on the plugin, and debug.log gets recreated with only this error inside:

    Any ideas what steps I could take next?

    Plugin Contributor Younes

    (@vanbom)

    Can you please delete the Log file located in:
    wp-content/{XXXXX}discord_api_logs.txt

    Thread Starter theleviaaron

    (@theleviaaron)

    That did the trick, thank you!! It looks like a new wp-content/{XXXXX}discord_api_logs.txt file was created, should I disable logging from the plugin settings to prevent this in the future?

    Plugin Contributor Younes

    (@vanbom)

    yes you can.
    it s an optional feature not necessary for the plugin

    Having this exact same issue, however, I do not have a clue about coding and css – how do I do this @vanbom??

    Plugin Contributor Younes

    (@vanbom)

    @ellis did you try deleting the discord log file ?

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Interface Not Loading Correctly’ is closed to new replies.