Integration with HubSpot not working: Property values were not valid

Hi @matias1234,

I hope you are keeping well and thank you for reaching out to us.

To investigate the issue further, I imported the form to a test website and integrated it with my test account in HubSpot. However, I couldn’t replicate the issue as all the data was successfully passed on to HubSpot.

Could you please try reconfiguring HubSpot and see if that resolves the issue?
Please let us know the results so that we can help you further.

Kind Regards,
Nebu John

Hi! Thanks for the reply. I have reconfigured Hubspot plugin, the integration and have mapped the fields again but it′s still happening. It seems like it′s not recognizing the mapping, because I get the following error message:
https://pasteboard.co/i091ganB73rw.png
And Forminator submission keeps saying
Sent to Hubspot:
Failed to process request : Property values were not valid.

The only field that′s being recognised is the email address. In some other forms I have if the field name is in English (Phone, Phone number, etc) connection works fine, but if the label is in Spanish (as it is in the form I shared with you, it does not).

Hope you can help me.
Thanks!

Hi @matias1234

Can you share a screenshot from Hubspot how you mapped those fields and to what fields you have mapped them. Are all of them are text fields(in Hubspot)?

Kind Regards,
Kris

Hi! Sure, here it is: https://snipboard.io/Dya40r.jpg
I have done several tests, and the only way it seems to work is if I use Hubspot contact properties as Labels in my Forminator form (firstname instead of Nombre; lastname instead of Apellido; date_of_birth, etc). However, these are visible in my form and I suspect the information is passing to Hubspot through some kind of automatic parsing but not through the mapped fields in the integration Forminator-Hubspot.
I have created a new form, disabled and enabled the integration, set up the connections again, I have imported the previous form I exported before, but nothing seems to work, only the email address is passing…
Thanks!

Hi @matias1234

Thanks for response and screenshot.

I have done several tests, and the only way it seems to work is if I use Hubspot contact properties as Labels in my Forminator form (firstname instead of Nombre; lastname instead of Apellido; date_of_birth, etc).

This shouldn’t be necessary. The Hubspot fieldnames that you see in “HubSpot Fields” column in mapping settings are fetched automatically from HubSpot and that should be enough to map the fields.

However, I noticed that you currently have no list set in integration settings. It’s optional but just for the sake of making sure – would you be able to try again with some static HubSpot list assigned? I’m asking this in case it turned out to be some unknonw-yet bug.

Also, could you enable WordPress debugging (temporarily) by adding following lines into to the “wp-config.php” file of your site, right above “/* That’s all, stop editing */ line

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', false );
define( 'WP_DEBUG_LOG', true );

and once they are there:

– try submission (with the setup that normally fails) a few times
– then check “Forminator -> Submisions” page for that form and see if it says anything more than just “failed” in integration information in those submissions
– and also see if there is a file “debug.log” created in the “/wp-content” folder on your server; if yes – if there are any entries that look to be related to Forminator and/or HubSpot (share them with us if there are).

Kind regards,
Adam

Hi, thanks very much!
-Adding a list to the integration didn′t help.
– I have enabled debugging mode:
-No further info in Forminator -> Submissions (keeps saying Failed to process request : Property values were not valid)
-Here go all lines related to forminator of two different submissions (no mention of Hubspot, though):

[06-May-2024 12:19:46 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets::$serviceName is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 62
[06-May-2024 12:19:46 UTC] PHP Deprecated:  Calling get_class() without arguments is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Http/REST.php on line 42
[06-May-2024 12:19:47 UTC] PHP Deprecated:  Calling get_class() without arguments is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Http/REST.php on line 42
[06-May-2024 12:19:47 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_SheetProperties::$gridProperties is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 4326
[06-May-2024 12:19:47 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_UpdateSheetPropertiesRequest::$properties is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 5171
[06-May-2024 12:19:47 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_Request::$updateSheetProperties is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 4020
[06-May-2024 12:19:47 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_BatchUpdateSpreadsheetRequest::$requests is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 1024
[06-May-2024 12:19:47 UTC] PHP Deprecated:  Calling get_class() without arguments is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Http/REST.php on line 42
[06-May-2024 12:19:48 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_CellData::$userEnteredValue is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 1390
[06-May-2024 12:19:48 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_CellData::$userEnteredValue is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 1390
[06-May-2024 12:19:48 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_CellData::$userEnteredValue is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 1390
[06-May-2024 12:19:48 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_CellData::$userEnteredValue is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 1390
[06-May-2024 12:19:48 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_CellData::$userEnteredValue is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 1390
[06-May-2024 12:19:48 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_CellData::$userEnteredValue is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 1390
[06-May-2024 12:19:48 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_RowData::$values is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 4165
[06-May-2024 12:19:48 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_AppendCellsRequest::$rows is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 684
[06-May-2024 12:19:48 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_Request::$appendCells is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 3732
[06-May-2024 12:19:48 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets::$serviceName is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 62
[06-May-2024 12:19:48 UTC] PHP Deprecated:  Calling get_class() without arguments is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Http/REST.php on line 42

[06-May-2024 12:26:56 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets::$serviceName is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 62
[06-May-2024 12:26:56 UTC] PHP Deprecated:  Calling get_class() without arguments is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Http/REST.php on line 42
[06-May-2024 12:26:57 UTC] PHP Deprecated:  Calling get_class() without arguments is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Http/REST.php on line 42
[06-May-2024 12:26:57 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_SheetProperties::$gridProperties is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 4326
[06-May-2024 12:26:57 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_UpdateSheetPropertiesRequest::$properties is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 5171
[06-May-2024 12:26:57 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_Request::$updateSheetProperties is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 4020
[06-May-2024 12:26:57 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_BatchUpdateSpreadsheetRequest::$requests is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 1024
[06-May-2024 12:26:57 UTC] PHP Deprecated:  Calling get_class() without arguments is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Http/REST.php on line 42
[06-May-2024 12:26:58 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_CellData::$userEnteredValue is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 1390
[06-May-2024 12:26:58 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_CellData::$userEnteredValue is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 1390
[06-May-2024 12:26:58 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_CellData::$userEnteredValue is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 1390
[06-May-2024 12:26:58 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_CellData::$userEnteredValue is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 1390
[06-May-2024 12:26:58 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_CellData::$userEnteredValue is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 1390
[06-May-2024 12:26:58 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_CellData::$userEnteredValue is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 1390
[06-May-2024 12:26:58 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_RowData::$values is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 4165
[06-May-2024 12:26:58 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_AppendCellsRequest::$rows is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 684
[06-May-2024 12:26:58 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets_Request::$appendCells is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 3732
[06-May-2024 12:26:58 UTC] PHP Deprecated:  Creation of dynamic property Forminator_Google_Service_Sheets::$serviceName is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Service/Sheets.php on line 62
[06-May-2024 12:26:58 UTC] PHP Deprecated:  Calling get_class() without arguments is deprecated in /home/whitecb4/public_html/wp-content/plugins/forminator/addons/pro/googlesheet/lib/external/Google/Http/REST.php on line 42

Thanks!

• This reply was modified 6 months, 3 weeks ago by matias1234.

Hi @matias1234

Thank you for testing this and sharing results. Unfortunately, the debug log is of not much help here (I hoped otherwise) a sit only shows deprecation noticed that are not affecting how the plugin works.

I did some research in our internal ticketing system but didn’t find anything current about similar issues. However, I did find reference to similar case where it turned out that the mapped properties and form fields didn’t play well together due to data format.

Specifically, it was about mismatch such as e.g. dropdowns vs text fields in some cases.

There’s no simple way currently to identify this, though. At this point, the next step would be to try to actually “unmap” fields “one by one” in integration settings. Hopefully this should help identify which specific field(s) is the culprit here. Then we could compare how its set in HubSpot and what’s the field type on the form and that may shed some light on the issue.

Kind regards,
Adam

Hi! I found the field that was causing the issue: Select. Apparently, if this field wants to be passed onto Hubspot the integration fails. As soon as I removed it, I got:
Successfully send data to HubSpot.
I guess this is a bug, right? I can do without this field or I will change the type, but I′m leaving this in case anyone finds it useful.

Hello @matias1234,

We’re glad to hear you’ve narrowed it down to that field.

I’ve tested your form again, after mapping your Select field to a new Dropdown select property created in Hubspot, and could not replicate any errors while submitting the form.

Here’s how it looks in my Hubspot after a test submission: https://prnt.sc/GzqI9-3H5Iqx

And these are the property settings I’ve used in Hubspot, you can compare mine to the ones you currently have:

https://prnt.sc/RyDPd-rRothB

Best Regards,
Dmytro

Hello @matias1234,

I hope you were able to fix the issue on your site.

I’m marking this thread as resolved, as we haven’t heard from you for some time now.

Please feel free to reply if you still have any questions, or need further assistance.

Best Regards,
Dmytro