Integration not sending last name to ConvertKit

  • Resolved Nat Miletic

    (@nmiletic)


    1 year, 7 months ago

    Hi,

    I am trying to send both the first and last name to ConvertKit. When I enable the Billing First Name + Billing Last Name option in the Integration settings, only the first name makes it through to ConvertKit.

    I also enabled logging and in the log, it looks like the first and last names are picked up but not added to the array that gets sent over to ConvertKit.

    Here is the example from the log: 

    04-14-2023 @ 19:24:06 - API: form_subscribe(): [ form_id: xxxx, email: [email protected], first_name: Nat Miletic ]
04-14-2023 @ 19:24:06 - API: tag_subscribe(): [ tag_id: xxxx, email: [email protected]]
04-14-2023 @ 19:24:07 - API: purchase_create(): [ purchase: Array
(
    [transaction_id] => xxxx
    [email_address] => [email protected]
    [first_name] => Nat
    [currency] => CAD
    [transaction_time] => 2023-04-14 19:23:58
    [subtotal] => xxxx
    [tax] => 0
    [shipping] => 0
    [discount] => xxxx
    [total] => 0
    [status] => paid
    [products] => Array
        (
            [0] => Array
                (
                    [pid] => xxxx
                    [lid] => xxxx
                    [name] => xxxx
                    [sku] => 
                    [unit_price] => xxxx
                    [quantity] => x
                )

        )

    [integration] => WooCommerce
)
]
04-14-2023 @ 19:25:49 - API: get_forms()
04-14-2023 @ 19:25:49 - API: get_sequences()
04-14-2023 @ 19:25:49 - API: get_tags()
04-14-2023 @ 19:25:50 - API: get_custom_fields()

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Kit

    (@convertkit)

    Resolving in 1.6.2, releasing Thursday 20th April. Thanks!

    Thread Starter Nat Miletic

    (@nmiletic)

    Thank you.

    Does this mean that when the First + Last Name option is turned on that both the first and last name fields will get populated in ConvertKit? Or will both get added to the first name field?

    Plugin Author Kit

    (@convertkit)

    Both will get added to the first name field. There is no last name field in ConvertKit:

    The reason you’re not seeing the Name Format be honored is due to the Purchase Data setting also being enabled. Purchase data (which is sent after the customer is subscribed) did not honor the Name Format, which resulted in the subscriber’s name being incorrectly updated from e.g. Joe Bloggs –> Joe.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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