Integration no longer working

  • Resolved sarahtan

    (@sarahtan)


    3 years, 10 months ago

    Hi There, I have been using the Gamipress/Gravity Forms integration for a while now but it has stopped working. I can see that when a user submits the form the entry is been recorded but the points set up within gamipress are not logging in the back or front end. I have updated the plugins and it is still no working correctly. How may resolve this issue?

    Thanks,

    Sarah

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Ruben Garcia

    (@rubengc)

    Hi @sarahtan

    I just tested this integration with Gravity Forms and everything is working correctly at my side

    Looks like your issue comes from a theme or plugin conflict, have you tried to perform a conflict test?
    There is an explanation about how to perform this: https://gamipress.com/docs/troubleshooting/theme-and-plugins-conflict-test/

    Best regards

    Thread Starter sarahtan

    (@sarahtan)

    Hi Ruben,

    Thanks for getting back! I’ve gone through and tried debugging/diabling plugins and nothing has resolved the issue unfortunately. The gravity form is working correctly but seems that it is not logging points at all with gamipress as if the connection is broken. I have combed through everything within wordpress backend editor and cannot locate the problem. Everything is updated and at the most recent version and it says that noone has been able to log points since march 05.

    Plugin Author Ruben Garcia

    (@rubengc)

    Hi @sarahtan

    I’m sorry but again I can confirm that the integration is working correctly so I need to confirm if you are setting up it correctly

    The most important things you need to check:
    You are setting up correctly your requirement:for example if you use the event “Submit a specific form field value”, meet that you have entered the correct field ID and the correct expected value

    You are testing it while you are logged in with any account: Guest submissions will not work since there is no user to assign anything

    Hope this helps!

    Thread Starter sarahtan

    (@sarahtan)

    Hi Ruben,

    Thanks for getting back. Am i able to share images here? I have set up correctly as per your instructions. It worked for several months no problem but has stopped working since march.

    I have tested from several accounts including the super admins & subscribers/members and it is not logging for any user.

    Thanks,

    Sarah

    Plugin Author Ruben Garcia

    (@rubengc)

    Hi @sarahtan

    If you want to share screenshots here you need to upload them or another service (like imgur)

    Or if you prefer, you can open a support ticket here:
    https://gamipress.com/contact-us/

    Hope this helps!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Integration no longer working’ is closed to new replies.