Integration Issue – Buttons Loading Without Any Response

Hey there!

There’s a JavaScript error on your checkout page that is going to prevent things needing JavaScript, such as PayPal and a lot of other WooCommerce functions from working.

This is coming from the plugin you are using called “Booster” or something similar (I can’t remember exactly what they are calling it now).

Disable that plugin and it should all work properly.

Hi @slash1andy

Thanks for your response.

Yes, I am using booster plugin for Woocommerce. However, I have suspected the same and deactivated it, but the same issue is persisting.

It’s now kept deactivated so you can observe the same.

Thank You.

Hello @younes89

I have tested the checkout on your site but I’m unable to proceed. I am getting errors shown on the console from PayPal but first I would like to better understand your site.

Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your response.

Hi @nathvi

### WordPress Environment ###

WordPress address (URL): https://www.socelery.com
Site address (URL): https://www.socelery.com
WC Version: 5.6.0
REST API Version: ? 5.6.0
WC Blocks Version: ? 5.5.1
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.5.1
Log Directory Writable: ?
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.21
PHP Post Max Size: 64 MB
PHP Time Limit: 360
PHP Max Input Vars: 1000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
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SoapClient: ?
DOMDocument: ?
GZip: ?
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Remote Post: ?
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attachment: 53
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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (11) ###

DoLogin Security: by WPDO – 3.1
Google Listings and Ads: by WooCommerce – 1.4.2
Site Kit by Google: by Google – 1.40.0
Hello Dolly: by Matt Mullenweg – 1.7.2
LiteSpeed Cache: by LiteSpeed Technologies – 4.3
Mailchimp for WooCommerce: by Mailchimp – 2.5.2
Mailgun: by Mailgun – 1.7.9
Store Hours Manager for WooCommerce: by BizSwoop a CPF Concepts
LLC Brand – 4.2.45

WOOCS - WooCommerce Currency Switcher: by realmag777 – 2.3.7
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.2
WooCommerce: by Automattic – 5.6.0

### Inactive Plugins (2) ###

Akismet Anti-Spam: by Automattic – 4.1.12
Booster for WooCommerce: by Pluggabl LLC – 5.4.6

### Dropin Plugins (1) ###

object-cache.php: object-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: AED (AED)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #288 - /shop/
Cart: #289 - /cart/
Checkout: #290 - /checkout/
My account: #291 - /account/
Terms and conditions: #434 - /terms-of-service/

### Theme ###

Name: Divi Child
Version: .0.0 (update to version 0 is available)
Author URL: https://www.elegantthemes.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.10.6
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 150
Oldest: 2021-08-21 22:33:29 +0400
Newest: 2021-09-08 00:08:23 +0400

### Status report information ###

Generated at: 2021-09-08 10:56:21 +04:00

Hello @younes89,

Thank you for sending over the System Status Report.

Upon further testing on your site, I can see that the error is caused because PayPal receives a currency it isn’t expecting. In this case, it receives USD when it is expecting AED.

Image here: https://d.pr/i/7OdXE6

I can see that the listed prices are in AED, but in the checkout process, they are converted into USD.

I also see you’re using a currency switcher plugin (WOOCS – WooCommerce Currency Switcher: by realmag777). That might be causing an issue with the way its loading into the site during the checkout process, causing the PayPal button to generate errors.

Can you please disable that and check that the button works as expected without it? Thank you.

Let us know how that goes.

• This reply was modified 3 years, 6 months ago by luanluta.

Hi @luanluta

Thanks for your response.

Yes, I am using WOOCS mainly to convert the store base currency from AED to USD at the checkout page (Business Logic), so the customers will be able to use PayPal to process payments.

If I disable WOOCS, the currency remains as AED and AED is not supported currency by PayPal. I get the PayPal error 10605.

How can I make the PayPal plugin accept the passed converted currency without the need to completely refresh the checkout page?

You can try yourself and refresh the checkout page post trying to pay at the first try. It works just fine!

Hi @younes89,

Thanks for the additional information about why you are using the WOOCS plugin.

How can I make the PayPal plugin accept the passed converted currency without the need to completely refresh the checkout page?

You may want to convert the currency even before it gets to the checkout page(cart page?) as that will ensure the page is refreshed by default when getting to the Checkout page and the currency is switched correctly.

Regardless, the WOOCS plugin is converting the currency and handing over data to Paypal checkout. If the WOOCS plugin needs a refresh to hand over the correct currency to Paypal, I’m afraid there isn’t much we can do here. The WOOCS plugin dev might be able to help you with this faster to avoid this refresh as this is their code.

Hi @simplysaru

Thanks for your response.

I have temporarily forced the currency change at cart page, before checkout, as you advised. I will take this issue further with the plugin developer.

You may close this ticket.

Thank You.

Hey @younes89,

We’re happy we could offer some guidance on this for you. We’ll therefore set this forum topic as resolved – if you have any further questions related to this topic in the future, you can reopen it again if you need be.