Integration and sync challenges

  • Resolved infodb

    (@infodb)


    11 months, 2 weeks ago

    When the Convertkit/Woocommerce integration plugin is active none of my site’s orders will go through. The sync attempt has been an absolute disaster due to the size of my order database. Has anyone had this issue or have suggestions for what might be causing it not to work?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Kit

    (@convertkit)

    Please confirm:

    1. Integration’s “Purchase Data” setting is enabled at WooCommerce > Settings > Integration > ConvertKit
    1. Integration’s “Purchase Data Event” setting value. If “Order Completed”, confirm you are marking WooCommerce Orders as completed and not seeing purchase data go through to ConvertKit.
    2. Number of existing orders you are attempting to sync
    3. The “absolute disaster” you are seeing when attempting to sync
    4. Copies of log files, which can be found in the above screenshot using the View log file link. If this contains sensitive information, feel free to supply this by logging in to your ConvertKit account at https://help.convertkit.com/en/
    Plugin Author Kit

    (@convertkit)

    I believe the issue with orders not going through has been resolved, based on your conversation with the support team.

    To sync past orders, you may wish to use the WP-CLI command ckwc-sync-past-orders, available in 1.7.1 of this Plugin. Use the --limit=100 option to specify a limit if you wish to send past order data to ConvertKit in smaller batches, which may help with server resources.

Viewing 2 replies - 1 through 2 (of 2 total)
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