Insufficient permissions

Hello?@digimuziek?thanks for getting in touch. This message is displayed when the admin logged in and viewing Site Kit does not have access to the connected Analytics property.

Can I ask if it was you who set up Site Kit or would this have been a different administrator? If this was set up by a different admin then you will need to reach out to them and request access to the connected Analytics account/property for your Google account.

If you can no longer reach the admin who set this up then you can try performing a Site Kit reset. Please not however as stated in the guide that resetting Site Kit disconnects all users and removes all Site Kit settings, Dashboard Sharing settings and data within WordPress. After resetting, other administrators will need to go through the setup process again. Any users that have access to a view only dashboard will lose access to them.

If you are still having issues at this point then please could you share your Site Health information. You can use this form to share privately if preferred. 

Thanks I have reset Site Kit but when connecting to Analytics I get this error message: ?The response is not a valid JSON response.

@digimuziek Thanks for trying the reset and sharing the new error you are seeing on your site. Please could I ask you to share your Site Health information. You can?use this form?to share privately if preferred.?

Do you encounter the same errors when trying from an Incognito browser?

` wp-core

version: 6.4.3
site_language: nl_NL
user_language: nl_NL
timezone: Europe/Amsterdam
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 2
dotorg_communication: true wp-paths-sizes

wordpress_path: /var/www/vhosts/digimuziek.nl/httpdocs
wordpress_size: 231,00 MB (242224444 bytes)
uploads_path: /var/www/vhosts/digimuziek.nl/httpdocs/wp-content/uploads
uploads_size: 7,05 MB (7396237 bytes)
themes_path: /var/www/vhosts/digimuziek.nl/httpdocs/wp-content/themes
themes_size: 12,03 MB (12612923 bytes)
plugins_path: /var/www/vhosts/digimuziek.nl/httpdocs/wp-content/plugins
plugins_size: 105,00 MB (110104030 bytes)
database_size: 13,17 MB (13809060 bytes)
total_size: 368,26 MB (386146694 bytes) wp-dropins (1)

maintenance.php: true wp-active-theme

name: Fairy (fairy)
version: 1.4.0
author: candidthemes
author_website: https://www.candidthemes.com/
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, automatic-feed-links, title-tag, post-thumbnails, menus, html5, custom-background, customize-selective-refresh-widgets, responsive-embeds, wp-block-styles, editor-font-sizes, custom-logo, woocommerce, wc-product-gallery-zoom, wc-product-gallery-slider, yoast-seo-breadcrumbs, rank-math-breadcrumbs, custom-header, infinite-scroll, jetpack-responsive-videos, jetpack-content-options, widgets
theme_path: /var/www/vhosts/digimuziek.nl/httpdocs/wp-content/themes/fairy
auto_update: Uitgeschakeld wp-themes-inactive (2)

Twenty Twenty-Four: version: 1.0, author: the WordPress team, Auto-updates uitgeschakeld
Twenty Twenty-Three: version: 1.3, author: the WordPress team, Auto-updates uitgeschakeld wp-mu-plugins (1)

Health Check Troubleshooting Mode: author: (undefined), version: 1.9.1 wp-plugins-active (15)

Advanced iFrame: version: 2024.0, author: Michael Dempfle (latest version: 2024.2), Auto-updates uitgeschakeld
Akismet Anti-spam: Spam Protection: version: 5.3.1, author: Automattic - Anti-spam Team, Auto-updates uitgeschakeld
Classic Editor: version: 1.6.3, author: WordPress Contributors, Auto-updates uitgeschakeld
Complianz | GDPR/CCPA Cookie Consent: version: 7.0.2, author: Really Simple Plugins, Auto-updates uitgeschakeld
Health Check & Troubleshooting: version: 1.7.0, author: The www.remarpro.com community, Auto-updates uitgeschakeld
Insert PHP Code Snippet: version: 1.3.5, author: xyzscripts.com, Auto-updates uitgeschakeld
Jetpack: version: 13.1.3, author: Automattic, Auto-updates ingeschakeld
Jetpack Boost: version: 3.0.2, author: Automattic - Jetpack Site Speed team, Auto-updates uitgeschakeld
Recent Posts Widget Extended: version: 2.0.2, author: Ga Satrya, Auto-updates uitgeschakeld
Simple Custom CSS and JS: version: 3.46, author: SilkyPress.com, Auto-updates uitgeschakeld
Site Kit by Google: version: 1.121.0, author: Google, Auto-updates ingeschakeld
TablePress: version: 2.2.5, author: Tobias B?thge, Auto-updates ingeschakeld
WordPress Importer: version: 0.8.2, author: wordpressdotorg, Auto-updates uitgeschakeld
WPCode Lite: version: 2.1.9, author: WPCode, Auto-updates uitgeschakeld
WP Debugging: version: 2.11.22, author: Andy Fragen, Auto-updates uitgeschakeld wp-plugins-inactive (1)

Advanced iFrame custom folder: version: 1.0, author: Michael Dempfle, Auto-updates uitgeschakeld wp-media

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1690
imagemagick_version: ImageMagick 6.9.10-68 Q16 x86_64 2021-10-13 https://imagemagick.org
imagick_version: 3.7.0
file_uploads: 1
post_max_size: 32M
upload_max_filesize: 32M
max_effective_size: 32 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 63 GB
imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
imagick::RESOURCETYPE_FILE: 24576
imagick::RESOURCETYPE_MAP: 63 GB
imagick::RESOURCETYPE_MEMORY: 31 GB
imagick::RESOURCETYPE_THREAD: 1
imagick::RESOURCETYPE_TIME: 9.2233720368548E+18
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.25 wp-server

server_architecture: Linux 3.10.0-962.3.2.lve1.5.66.el7.x86_64 x86_64
httpd_software: Apache
php_version: 8.1.4 64bit
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 128M
admin_memory_limit: 256M
max_input_time: 30
upload_max_filesize: 32M
php_post_max_size: 32M
curl_version: 7.29.0 NSS/3.53.1
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-02-29T10:47:23+00:00
utc-time: Thursday, 29-Feb-24 10:47:23 UTC
server-time: 2024-02-29T11:47:19+01:00 wp-database

extension: mysqli
server_version: 10.6.15-MariaDB-cll-lve
client_version: mysqlnd 8.1.4
max_allowed_packet: 16777216
max_connections: 250 wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/vhosts/digimuziek.nl/httpdocs/wp-content
WP_PLUGIN_DIR: /var/www/vhosts/digimuziek.nl/httpdocs/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: true
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: true
SCRIPT_DEBUG: true
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Ongedefinieerd
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable jetpack

site_id: 128083656
ssl_cert: No
time_diff: undefined
version_option: 13.1.3:1708469442
old_version: 13.1.2:1708383156
public: Public
master_user: #1 Hans
is_offline_mode: off
is_offline_mode_constant: off
current_user: #1 Hans
tokens_set: Blog User
blog_token: JsgGOzD3bd&UJt0tr4&yrT2jx2^u07
user_token: EjwQfONw)GhuzT4i#J0()DE82^ps1HqO
version: 13.1.3
jp_plugin_dir: /var/www/vhosts/digimuziek.nl/httpdocs/wp-content/plugins/jetpack/
plan: free
protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
full_sync: {"started":"Sat, 23 Dec 2023 15:26:04 +0000","finished":"Sat, 23 Dec 2023 15:26:13 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"1"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[1],"network_options":true}}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/digimuziek.nl","siteurl":"https:\/\/digimuziek.nl","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: true
cxn_tests: All Pass. google-site-kit

version: 1.121.0
php_version: 8.1.4
wp_version: 6.4.3
reference_url: https://digimuziek.nl
amp_mode: no
site_status: connected-site
user_status: authenticated
verification_status: verified-non-site-kit
connected_user_count: 1
active_modules: site-verification, search-console, analytics, analytics-4, pagespeed-insights
recoverable_modules: none
required_scopes:
openid: ?
https://www.googleapis.com/auth/userinfo.profile: ?
https://www.googleapis.com/auth/userinfo.email: ?
https://www.googleapis.com/auth/siteverification: ?
https://www.googleapis.com/auth/webmasters: ?
https://www.googleapis.com/auth/analytics.readonly: ?
https://www.googleapis.com/auth/tagmanager.readonly: ?
capabilities:
googlesitekit_authenticate: ?
googlesitekit_setup: ?
googlesitekit_view_posts_insights: ?
googlesitekit_view_dashboard: ?
googlesitekit_manage_options: ?
googlesitekit_update_plugins: ?
googlesitekit_view_splash: ?
googlesitekit_view_authenticated_dashboard: ?
googlesitekit_view_wp_dashboard_widget: ?
googlesitekit_view_admin_bar_menu: ?
googlesitekit_view_shared_dashboard: ?
googlesitekit_read_shared_module_data::["search-console"]: ?
googlesitekit_read_shared_module_data::["pagespeed-insights"]: ?
googlesitekit_manage_module_sharing_options::["search-console"]: ?
googlesitekit_manage_module_sharing_options::["pagespeed-insights"]: ?
googlesitekit_delegate_module_sharing_management::["search-console"]: ?
googlesitekit_delegate_module_sharing_management::["pagespeed-insights"]: ?
enabled_features:
adsModule: ?
audienceSegmentation: ?
consentMode: ?
ga4AdSenseIntegration: ?
gm3Components: ?
search-console_shared_roles: none
search-console_management: owner
pagespeed-insights_shared_roles: none
pagespeed-insights_management: all_admins
search_console_property: https://digimuziek.nl/
analytics_account_id: none
analytics_property_id: none
analytics_profile_id: none
analytics_use_snippet: yes
analytics_4_account_id: none
analytics_4_ads_conversion_id: none
analytics_4_property_id: none
analytics_4_web_data_stream_id: none
analytics_4_measurement_id: none
analytics_4_use_snippet: yes
analytics_4_available_custom_dimensions: none

Incognito browser doesn't change anything. Same error.

@digimuziek Thanks for sharing the information. While I check through this could I also ask you who your hosting provider is?

Can I also ask you to check if you encounter the same when setting up Site Kit on this temporary test WordPress site?

My hosting providor is https://www.yourhosting.nl/

The installation on the test site works fine. I noticed an option that I do not see on my own website. I can select an account on the test site. I seem to have a second account for a website that no longer is live.

@digimuziek Thank you. I can’t see anything that stands out from your site health information and the fact that you can set up without issue on the test site suggests that there may be an issue at host level.

Have you tried checking for any hosting configurations that may be causing these issues such as certain firewall rules? You can also ask your hosting provider to run checks also to ensure they don’t see anything that would cause a conflict with Site Kit and Google services.

Let me know how this goes and we can continue to troubleshoot if you don’t find a solution.

As we didn’t receive a response I’ll mark this as resolved. Feel free to?open a new support topic?if you continue to encounter issues, or reopen this topic and we’d be happy to assist.