Instructions need work

  • Hi. Great service.

    I think the installation instructions need some improvements.

    = Before installing, make sure to:=
    * whitelist the following Sendinblue domain: whitelist SIB domain:?REDACTED
    * whitelist all the IPs comprised in the range from 185.107.232.0 to 185.107.232.24
    * clear your cache

    Most people using WordPress are not the most technically sound. It would be useful and save people + your support team from having to troubleshoot issues due to people skipping these steps.

    A simple guide showing how to do this, would be extremely useful and probably save you and your support team a lot of time and frustration.

    Thanks for your hard work.

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  • And why other competitors don’t need that? E.g. mailpoet… cause they figured out a way of taking charge of the complexity, freeing WP users of that. We are one of that.
    We became so mad and tired of opening tickets to SIB because of their failing WP plugin… that we had been forced to close our account and switch to a competitor.

    Also, if it’s up to SIB to guide users on whitelistening stuff as you mentioned.. it’s not up to users to become skilled and tech. Otherwise they would setup a mail server or connect SIB via API by themselves rather than using a supposed-to-be “ready-to-use and external email service”…. SIB just became so big that they cannot handle the customer support qualitatively anymore. Also, they started to blame on users and their “novice level on WP” rather than focusing on getting their plugin up to speed vs. other competitors.

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