instragram not eligible

Hi @antonio24073,

Thanks for the screenshot!

At this time the Facebook for WooCommerce plugin is not recommended for a connection with Instagram, we advise ‘deselecting’ this option during set up.

In order to connect with Instagram, we’d suggest another plugin or integration such as WooCommerce Instagram.

Please let us know if you have any additional questions!

Hi,

the back button isn’t working.

https://monosnap.com/file/cUMj0oPuFISjtgaoWfYDBJZIVeintw

thanks for your fast answer

HI @antonio24073,

Are you seeing any error on the browser’s console when you click on that button?

Also, have you tried closing the window directly and restarting the setup process?

We will be standing by for your response. Also, please don’t hesitate to reach out if you have any further questions; we are here to help.

Thanks.

Hi,
No errors in the console.
I tried many times, the whole day. Even being within facebook, I tried to disable all plugins less woocommerce, wp maintenance and facebook for woocommerce. I tried many forums and facebook configurations and nothing.
I think instagram is a prerequisite.
Best regards,

Hello @antonio24073

No errors in the console.
I tried many times, the whole day. Even being within facebook, I tried to disable all plugins less woocommerce, wp maintenance and facebook for woocommerce. I tried many forums and facebook configurations and nothing.
I think instagram is a prerequisite.

Thank you for your feedback. You ought to be able to connect your site to Facebook without the Instagram option. As my colleague pointed out, the Facebook for WooCommerce extension does not support Instagram Shopping.

This issue with the button seems to be a browser issue. The button you pointed to is generated by Facebook, so I recommend trying the following:

• Try clearing your browser cache, signing back in, and trying the process again. If you’re unsure how to clear your browser’s cache, head to https://clear-my-cache.com and click on Apple or Windows, depending on your device, and then click on the button for your browser to see the steps.
• Try using an Incognito or Private window in your browser to sign into your site, and try the setup process again.

Hi,
I simply waited some days and tried again and it worked.
Thank you.

Hi there @antonio24073,

I simply waited some days and tried again and it worked.

Glad to hear that – thanks for letting us know!

I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Thanks!