installs, but Customize tab does not appear

Hi suzyloonam,

Sorry you’re having issues!

Unfortunately I’m not able to replicate the problem. What version of WooCommerce are you running? This plugin requires WC 2.1+. If you are running a supported version of WC, could you try deactivating then re-activating both WooCommerce and WooCommerce Customizer then checking again for the Customizer tab under WooCommerce > Settings

Cheers,

Tamara

Hey @suzyloonam, also forgot to mention that this plugin cannot be network activated on a multisite install. Are you using this in a multisite network? We’ve seen this arise if the plugin is network activated. Instead, it needs to be installed, but only activated on each site.

Cheers!

Hi, Tamera – Thanks for writing! I’m Using WC 2.3.8

But also, this is the primary site of a multi-site network.

Any known issues with that?

Thanks for info and your prompt reply! I will try your suggestion and test again.

okay, I tried deactivating and then reactivating and that did not fix it.

I installed it on a clean, non-multi-site install and it worked.

On the multisite network, the tab did not appear on either primary or subMulties, even when deactivated from the network and activated on individual sites.

I will probably have to cry myself to sleep tonight. ?? Thanks for your help.

Hi @suzyloonam,

I’ve just tested it on a multisite network and it seems to work as expected. WooCommerce (and its extensions) doesn’t support being network activated in multisite. If WooCommerce is also network activated, I would suggest deactivating then activating the plugin on each individual site.

Hope that helps ??

Tamara

Thank you Tamara, I will try that.

I have to reopen this, because I’ve just installed this on the latest woocommerce & the customizer tab doesn’t show. This isn’t a network install, it’s a normal install.

I know woo put an update out yesterday, is this plugin still compatible with the latest WC?

I never could get it to work on our multisite network. We moved on to another plugin. ??

Could I ask which plugin did you move to?

Hey @yratof, could you please submit this issue here? https://www.skyverge.com/contact/?form_type=support&purchased=wordpress

Everything is working as expected for us with the Customizer / WC 2.3.10 so this sounds like a conflict, and we’ll probably need credentials to take a further look.

For future reference, please note that it’s best to open a new thread for each issue, as we’re not always notified of comments on closed threads. Thanks!
-Beka

Just search plugins for what you want to do. Or give these nice folks a chance to resolve your issue. ??