Installing Woocommerce plugin causes site to break

Hi there,

Thank you for reaching out!

I understand that as soon as you install and activate WooCommerce plugin, your site crashes and this error message is displayed:

The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.

This error message is not very descriptive and with the currently available information, I can only guess that this might be caused by a conflict with one of your plugins.

You could disable all plugins before activating WooCommerce, and then re-enable your plugins one by one until the site crashes again. You’ll know then which plugin is WooCommerce conflicting with:

https://docs.woocommerce.com/document/how-to-test-for-conflicts/

The System Status Report and the fatal error logs in wp-admin >> WooCommerce >> Status and wp-admin >> WooCommerce >> Status >> Logs could provide more information about this, but these sections will only be available when WooCommerce plugin is activated.

Let us know how that goes!

Thanks for the reply.

I decided to try to install it by downloading the plugin and then uploading and installing, and not I get the following error:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

I only have the following plugins currently installed:
– String Locator [Active]
– ACF [Active]
– Custom Post UI [Active]
– Akismet [Deactive]

Any other things I should try?

Update: So I deactivated all the above plugins, uploaded the plugin, it installs successfully, but it seems the error happens when activating it.

Thanks.

• This reply was modified 4 years, 11 months ago by WPNewbie14.
• This reply was modified 4 years, 11 months ago by WPNewbie14.

Hi there,

Thank you for the update!

Since this error still appears with all plugins disabled and a default Storefront theme – can you please specify which WordPress version are you using? Is it up to date?

If not – you may want to update WordPress to the latest version.

Otherwise, we will need more information about this error.

Please enable debug logging to a file and paste the content of the file here.

This article explains how debug logging can be enabled:

https://www.elegantthemes.com/blog/tips-tricks/using-the-wordpress-debug-log

I hope this helps!

Thanks for your response.

So I enabled debug mode and I see this error:

Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 15 bytes) in /hermes/bosnacweb04/bosnacweb04am/b1861/ipg.my-site/pm/wp-content/plugins/advanced-custom-fields/includes/fields/class-acf-field.php on line 147
There has been a critical error on your website. Please check your site admin email inbox for instructions.

Here is the function where its failing in the above php file:

	/*
	*  add_field_filter
	*
	*  This function will add a field type specific filter
	*
	*  @type	function
	*  @date	29/09/2016
	*  @since	5.4.0
	*
	*  @param	$tag (string)
	*  @param	$function_to_add (string)
	*  @param	$priority (int)
	*  @param	$accepted_args (int)
	*  @return	n/a
	*/
	
	function add_field_filter( $tag = '', $function_to_add = '', $priority = 10, $accepted_args = 1 ) {
		
		// append
		$tag .= '/type=' . $this->name;
		
		
		// add
		$this->add_filter( $tag, $function_to_add, $priority, $accepted_args );
		
	}

Since the error showed up even with all plugin deactivated, I am, guessing it has to do with a field I created in ACF?

• This reply was modified 4 years, 11 months ago by WPNewbie14.

Hi there,

Thank you for enabling debug logging and forwarding the above to us!

Since the error showed up even with all plugin deactivated, I am, guessing it has to do with a field I created in ACF?

It does seem that the additional field you’ve created is causing this. The best way to check is to remove that additional field – can you please try that?

Although it’s strange that this is happening with Advanced Custom Fields plugin disabled.

Hi @wpnewbie14!

That error is related to your hosting package and you will need to increase the amount of RAM that is allocated to your site.

You can either ask your host to increase the limits, or increase is yourself following the guide below, to see if that makes a difference:

https://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/

Cheers!

Howdy!

We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

Cheers!