installing plugin / backend goes blank

Hello,

I only ever seen that happen once in all my setups where i entered my Database information wrong.

However since we tried replicating the issue by purposely entering info wrong and reproduce blank page which didn’t work.

So: i do know it can happen IF you enter the database info of OSTicket wrong (it shouldn’t but there’s a 1% possibility it does).

When it happens renaming the plugin would indeed be the only and correct action.

you can:
1) Reenable the plugin
2) double check the osTicket database information and make sure it’s 100% correct (including but not limited to the prefix).
3) Save.

If done correctly it shouldn’t blank out.
If it still blanks out there has got to be a conflict with something else to which we will be happy to inspect your system if you allow us ??

Regards,
Marco

Hello Marco,

Thanks for your very fast support!

The credentials I’m using are 100% correct.
I’ve made a fresh install of osTicket 1.9.4 and also connected my Gmail business account to it.

I have also tried deleting and re-installing the plugin, but also not successful.
I’m out of possibilities now.

I can create a temporarily admin account for you if you can send me an e-mail-adress.

Thanks!

Fabio

Ah 1.9.4
Just came out yesterday i saw.

I didn’t test it just yet (was stuck doing paperworks this week).

I will upgrade one of our dev systems later today and check if i can replicate it ??

You can also send me your info (ftp / wordpress/ osticket) to m.tiggelaar (a t) key4ce.com

However to fix this issue we do require debugging on (if your site is live that might be a issue).

Regards,
Marco

Hello Marco,

Then it will be better to wait until you have upgraded to 1.9.4.
It’s not urgent, so i can wait until you are ready.

My website is live indeed, so debugging is an issue indeed.

Hello Marco,

Any update yet about #1.9.4 so far?

We are working on it
but due to the Status change nearly all queries need to be re-written.
so it might take a while before we can publish a version with support for it (1 – 2 weeks most likely).

Regards,
Marco

Hello Marco,

Any news yet?

Thanks, Fabio!

It’s nearly ready.
Last tests i did just showed some minor issues on template subject, template sender and closing ticket on reply (both client as admin).

I expect those to be fixed within 48 hours to after which i will release the update ??

Ok, I had the same problem here. I will wait for this update.

Thanks Marco ! ??

Ok, long over due.. the 1.9.4 osticket support is finally baked in ??

Just make sure you select the 1.9.4 version from the plugin settings page and it should work fine.

Regards,
Marco