installer.php not loading

  • Resolved nan0lab

    (@nan0lab)


    2 years, 7 months ago

    Hello everyone,

    when I go to the url where the installer.php is located, the wizard does not start, it is stuck and does not load. In the duplicator, I set it to create only the database package and it does everything correctly. I placed the installer.php in the folder where I want to duplicate the website together with the archive.daf file. I set file permissions to 777. PHP version is 7.4. Please help. Do I need to adjust something in the C-panel? Should I ask the hosting provider to do something? Thank you all in advance!

    • This topic was modified 2 years, 7 months ago by nan0lab.
Viewing 5 replies - 1 through 5 (of 5 total)

  • Hey @nan0lab,

    Using the ‘installer.php’ file directly on a public server is not recommended. Some hosts will block running that file directly as it’s not intended for unauthorized access.

    A few things to try.

    1. Try to rename the installer.php to something else.
    2. If #1 doesn’t work then you may need to check the PHP error logs or check with your host if you are not familiar with where to check it from. Typically there is information in the log that will help isolate the issue.

    Hope that helps~

    Hello Cory,

    I am facing the similar error and here is the log i am getting from Php error.

    [18-Aug-2022 02:19:55 Europe/Berlin] PHP ERROR LOG INIT
[18-Aug-2022 00:59:36 UTC] PHP Notice:  Trying to access array offset on value of type null in C:\xampp\htdocs\localwebsite\dup-installer\ctrls\classes\class.ctrl.ajax.php on line 230

    I am not well versed with php just following steps from online website tutorials.

    Hey @meet81193,

    Which version of the plugin are you running?

    Thanks

    I am using Duplicator Pro Version 4.0.1.2.
    with PHP version 7.4.29
    and WordPress Version 6.0.1

    Hey @meet81193,

    For any pro questions go ahead and direct your questions here:
    https://snapcreek.com/ticket

    This forum is only for the Lite version.

    Thanks~

Viewing 5 replies - 1 through 5 (of 5 total)
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