Installer fail

Hey @webkocken,

Checkout this question on the FAQs page I believe it may help or provide some clues about this issue:

-> Browse to: https://lifeinthegrid.com/duplicator-faq
-> Find question: “Why can’t I download files / get a corrupted installer / see a 404.3 message?”
OR possibly “Why do I see plain/binary text, parse errors or download prompts when running installer?”

Let me know if that helps~

I downloaded the file from my ftp and that looked better, but then I get this error when I try to run the installation:

server code: 0
status: error
response: undefined

What might have happened there?

Are there any clues in the installer-log.txt? Be sure you remove any sensitive data if you past portions of it here…

Thxs~

Well, I’m not sure what to look for, so here’s the log…

********************************************************************************
DUPLICATOR-LITE INSTALL-LOG
STEP1 START @ 10:19:45
NOTICE: Do NOT post to public sites or forums
********************************************************************************
VERSION:	1.1.20
PHP:		5.6.19-0+deb8u1 | SAPI: apache2handler
SERVER:		Apache/2.4.10 (Debian) mod_fcgid/2.3.9 OpenSSL/1.0.1t
DOC ROOT:	/home/lari/web/xxxxxxxxxxx/public_html
DOC ROOT 755:	true
LOG FILE 644:	true
BUILD NAME:	20161118_xxxxxxxxxxxxxx_582ea75d54f7e4665161118070149
REQUEST URL:	https://xxxxxxxxxxxxx/installer.php

********************************************************************************
ARCHIVE SETUP
********************************************************************************
NAME:	20161118_xxxxxxxxxxxxxx_582ea75d54f7e4665161118070149_archive.zip
SIZE:	53.86MB
ZIP:	Enabled (ZipArchive Support)
EXTRACTING
ZipArchive Object
(
    [status] => 0
    [statusSys] => 0
    [numFiles] => 6522
    [filename] => /home/lari/web/xxxxxxxxxx/public_html/20161118_xxxxxxxxxxxxxx_582ea75d54f7e4665161118070149_archive.zip
    [comment] => 
)
COMPLETE: true

WEB SERVER CONFIGURATION FILE RESET:
- Backup of .htaccess/web.config made to .orig
- Reset of .htaccess/web.config files

UPDATED FILES:
- SQL FILE:  '/home/lari/web/xxxxxxxxxxxxxx/public_html/installer-data.sql'
- WP-CONFIG: '/home/lari/web/xxxxxxxxxxxxxx/public_html/wp-config.php' (if present)

ARCHIVE RUNTIME: 4.9633 sec.

********************************************************************************
DATABASE-ROUTINES
********************************************************************************
--------------------------------------
SERVER ENVIROMENT
--------------------------------------
MYSQL VERSION:	This Server: 5.5.47 -- Build Server: 5.0.67
TIMEOUT:	5000
MAXPACK:	16777216
SQLMODE:	NOT_SET

ZipArchive Object
(
    [status] => 0
    [statusSys] => 0
    [numFiles] => 6522
    [filename] => /home/lari/web/xxxxxxxxxx/public_html/20161118_xxxxxxxxxxx_582ea75d54f7e4665161118070149_archive.zip
    [comment] => 
)
COMPLETE: true

--------------------------------------
DATABASE RESULTS
--------------------------------------

It looks like its failing when it tries to install the database, most likely because your database server are really far apart (like 5 or more years difference).

MYSQL VERSION: This Server: 5.5.47 — Build Server: 5.0.67

The quickest fix would be to update the MySQL build server. Do you recall if the package was built with mysqldump or PHP (see Settings)?