Installed, but not working

  • Resolved richesio

    (@richesio)


    1 year, 1 month ago

    Hi, I’ve added a new name for the default option and it’s not updated it.

    I’ve unticked ‘Sort by popularity’, but it’s still there.

    What do I need to do to fix this?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Zach

    (@zachskyverge)

    Hello there @richesio ,

    Thank you for reaching out about our plugin, Extra Product Sorting Options! I’m happy to assist you with this. ?? I apologize for the delay!

    I understand that you unselected some sorting options, but they were still showing up. Did you make sure to update the changes to the site after removing the sorting options? Also, do you have any sort of caching or optimization plugins enabled on the site?

    Best,

    Thread Starter richesio

    (@richesio)

    Hello,

    No, we don’t have any cache or optimisation plguins.

    We made the changes in Appearance > Customise and then clicked the ‘Publish button. Is there anything else we should do?

    Plugin Support Zach

    (@zachskyverge)

    Hey there @richesio,

    Thank you for confirming there are no caching plugins and that you are publishing changes! I attempted to duplicate this error on a test site, but it behaved correctly. To be sure, if you want to remove a default option, you actually need to select it. Please see my screenshot: https://cloud.skyver.ge/d5uJR5mx

    Best,

    Plugin Support Zach

    (@zachskyverge)

    Hey there,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our FAQs for more information and create a new thread if you have further questions.

    Thanks,
    Zach B ??

Viewing 4 replies - 1 through 4 (of 4 total)
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